Trident Insurance Agency

"No customer service. Told me my homeowners insurance policy carrier would cancel me if I did not get rid of my trampoline....in a copy and paste email from the insurance carrier. Then after I pressed for a different insurance i was only offered one alternative with a different carrier for more than DOUBLE the cost of my current policy. I reccomend you look elsewhere for a homeowners insurance policy."

"Lisa was amazing! She provided a company that is giving me better and more enhanced services at a lower cost than my previous insurance. I have already referred her to several people."

"Terrible experience: avoid if you are able. None of the agents answer their phones. I've been trying to reach your agent Lauren DiMaggio since August, as have Chubb customer service representatives. Your agent isn't responding to either customers or the companies you represent. I left a message today for Audrey Worszylo, your client services manager, with no result. At stake is my house insurance. The situation is a minor one of changing the address of the mortgage company which took over my mortgage. But your company can't even manage to complete a mortgage company address change?! In 2 days, I'm threatened with losing my insurance coverage because your agent doesn't return calls or answer the phone. I expect a call today as I've been waiting for four months."

"Totally unprofessional. No one answers the phone. The 800 number goes to a call center and no one calls back."

"Talk about a woman who gets it done! Lisa was a PLEASURE to work with. Informative, prompt, patient and thorough … She is exactly who you want on the job! Lisa took the time to explain realistic options to both my husband and myself around our schedules. Her varying price points for coverage were greatly appreciated and it was evident the time she took to tailor a plan for us. Your search is over. You don’t find many like Lisa anymore!"