Petco 2475 Broadway, Manhattan, New York,

"Staff was extremely rude, with the manager yelling at me and my family due to a mishap during the grooming appointment with my dog being overly nervous, causing the appointment to take four hours longer than usual. I was alright with that, and the groomer stated that it was ok that I wouldn't be able to pick up my dog right away due to the timing change, but when going to pick up my dog, the manager was horrible to us, screamed at us, and decided to ban my dog from grooming across all petcos around the city. Never spending a penny here again"

"My experience at this Petco was absolutely dreadful when I took my dog in for grooming. Despite clearly expressing that my dog gets a bit nervous initially but calms down once I'm gone, the representative deliberately misinterpreted my words. Instead of understanding that my dog is perfectly okay, they wrongly claimed that my dog has seizures, creating unnecessary discomfort about grooming her. Furthermore, I suspect that the grooming staff, particularly an extremely rude woman, used the excuse of my dog's supposed condition as a convenient way to decline service, citing an overbooked schedule with dogs as an additional reason. Despite being a loyal customer for years, ever since this misinterpretation, I've encountered refusal from the grooming staff to attend to my dog."

"This Petco is TERRIBLE. I bought two hamsters that died within a few days of purchase so I opted to purchase a different pet elsewhere. So I haven’t been back until recently. When my daughter looked at the mice. There were several dead in their cages. Shame on you petco for terrible breeding practices with your small animals. Also, this petco always looks like it’s going out of business because it’s a mess inside. I don’t understand!!!"

"Easy to make the appointment, everything went smooth on time. Staff is friendly, professional and super caring. My pup was excited the whole time, didn’t even feel his shots. Prices for annual checkups and vaccines affordable."