JD Sports

"Terrible experience in the store. Having sold an obviously defective product (one shoe was clearly smaller than the other), they refused to exchange or return the money only 10 minutes after the purchase. I only wore these boots for 10 minutes inside the mall and they still looked brand new. The manager Andre N. was clearly irritated by my poor knowledge of English and showed disdain. Violation of the consumer rights law and boorish attitude forces you to never use this chain of stores again."

"Most of the staff are so rude to customers. Yeah,I noticed that this store always busy and I am big fan of JD sports too. That’s why they forgot the value of customers. They asking email for exchange or return. Without email they never accepting the reginal receipts for return and exchange. This is only store charges $1 for bag in NYC. You better to think twice before shopping in this store. I am totally done. Always make upset when ever I come here."

"Terrible vibe from customer service here. Came at 10Am on Sunday, no customers in the store, and yet not a single customer service rep said good morning or offered to help. I said good morning to one and she stared at me blankly. I asked about a price of a shoe to another because it was a New Balance shoe mislabeled for $30, he said it’s the wrong price and then didn’t even ask what I’m looking for. Got no help or even a hello, even though there are 10 people working and no other customers."

"This is the first time something like this has happened. I met such a cashier. Her attitude was very bad, and it made my friends and I feel disrespected and discriminated against, which made us very angry! we bought 5 pairs of shoes. We are happy to pay for them, but the cashier looked disgusted, and her tone and actions made us very uncomfortable. I always love to go shopping at qunnes mall, and today I brought my friends to JD to buy shoes. When before it was Finish Line, I would come every month, and I also bring my friends with me. It has never been like this. Maybe this will be the last time I spend money in this store! What a terrible purchasing experience!"

"Worst possible "customer service". I've been into this location COUNTLESS times, have yet to get as much as hello. The team members literally just stand and talk to each other non stop. You literally have to walk up front and find someine to assist you. They don't approach, don't ask if you need help. NOTHING. They talk and joke. The place is either seriously understaffed, or they don't even train them in customer service. Just hire them and put them in the sales floor. Wish I had a job where I could do nothing the entire shift and still get paid for it. I just left the store (11/27) My girlfriend liked a pair of shoes she wanted me to get. We stood and stood while the two guys of front just talked. They never once came back to ask if I needed anything. At one point my girlfriend waves the shoes in the air to get their attention. Nothing. We put the shoe back and left. If you're looking for a place where you have to find someone to help you so you can spend your money, this is the location for you. Maybe the teens who shop for shoes don't care about the lack and absence of service, but some of us still value someone willing to EARN a check."