Planned Parenthood - Paterson Center

"While the clinician I see is fantastic, in the the past few months the handling of the gender-affirming care has gone vastly downhill, and seems like an after-thought to PP. I am currently hunting for a new provider because of this. The previous GAHT coordinator Avery was amazing, but after their mysterious disappearance from the company, the new coordinator has been difficult and unhelpful. Avery had a vast amount of resources and ran a support group-- both of which have disappeared without explanation, and yet signage with Avery's info for the support group is still hanging. Other fun issues include: * Last time I was there, I also got to experience staff shouting angrily down the hall to one another about needing paperwork for blood-work, while I sat in the waiting room to see the clinician. Really wish I had gotten that recorded, to be honest. * PPMNJ some reason they only schedule appointments out for 1 month at a time, making scheduling a nightmare, especially if you need to coordinate visits with work. * The first time I visited (early 2023), I nearly had a panic attack because I showed up for my 10am appointment nobody was there, and the doors were locked. They only opened the doors around 10:15am, after I had been standing outside for 30 minutes and trying to call with no answers. Staff saw me waiting outside as they trickled in late, but said nothing to me."

"They never answer the phone and certain appointments you can’t make online and forces you to call. I will change the rating once they correct this"

"Staff are very nice. Everyone is very helpful they actually explain what you need to know, & place is always clean including restrooms"

"Every staff member is extremely helpful and considerate. I can’t thank all of the nurses enough. Yuri was especially helpful with my situation and found me the assistance I needed."

"If I can give this place a ZERO I would!! Horrible customer service by Bethany A., has no phone etiquette, unprofessional, and even laughed during our conversation. She was very unhelpful. This is who speaks with patients on a daily? Please get new staff before you lose more patients. I will not be returning to this location."