Residence Inn by Marriott Saddle River

"I normally do not post unless I have something nice to say but I felt it was nessesary. I found it very hard to believe this is a Marriott. I’m a travel agent and my first brand I suggest to my clients is a Marriott. I feel this one is so under par. Staff at desk was so so. No acknowledgement of Marriott Status. Lobby and halls were dark and very outdated. The furniture in the room looked like there was a garage sale for hotels and they bought it all. The bed was like sleeping on the ground during a camping trip when your air mattress sprung a leak. Hard isn’t the word I’m searching for. I know this is a dog friendly property which is great ( I have a dog and I appreciate properties that allow pets) but usually they are restricted to first floor . Not here every room was used dog or not. I know Residence Inns cater to longer term guests and business people. But this appeared to have families long term living there. I was also surprised that we reserved for 6 nights and they only clean the room 1 day! It’s not a timeshare it’s a hotel? I’ll end this long winded post with “ personally and professionally I do not suggest this hotel.”"

"Very disappointed! My family and I have been staying at this Residence Inn for years, our most recent visit was a few weeks ago for a reunion. The hotels aesthetic is great, multiple buildings surrounded by trees. However, my interactions with the general manager was extremely disappointing. During a query I had about maintenance, I found the manager’s responses to be rather condescending and not reflective of any professional hospitality standards. For instance, when I expressed my concerns about some mold in the fitness center the response I received was dismissive and lacked the courtesy I expected from Highgate management associate. Unfortunately it was revealed by staff this is very common behavior by management, and reflects her general disposition with guests and staff."

"Was nervous to book after reading the negative reviews. However our experience staying here was great. The rooms were clean, including the public spaces and outdoor areas. The daily breakfast was excellent with many choices, both healthy and unhealthy. The staff was super friendly and professional. Loved all the outdoor areas you could walk around and enjoy during the good weather. Great location near the city. There were many restaurants and an Aldi within a five minute drive. Very safe area. Will definitely stay here again."

"Great room. Had mini kitchen making it possible to cook our own meals. We did breakfast everyday. Very comfortable bed. Very clean. Nice country type setting surrounded by trees. Quite. Good service."

"Perfect example of a Res Inn. Clean, spacious rooms with kitchen. Helpful lobby staff accustomed to long term stays and customer service. Snack/ drink pantry in lobby is sufficient. They allow pets. Room was incredibly clean. Didn't have the compliments breakfast so I cannot opine on that. Overall exactly what you would expect."