Courtyard by Marriott Mahwah

"Didn’t allow me to make a reservation from 7am no matter the cost. I needed to check in immediately but they have their corporate policies I guess gladly stayed at the double tree who were accommodating"

"Bedding broke my skin out and phone did not work. Changed rooms and issues were EXACTLY the same. Maybe they use strong chemicals to launder sheets but I had a reaction in my skin. Did not appear to be bug bites. Pool was filthy and being used for public swim lessons. It was disgusting. Also dead lantern flies in elevator. Common areas were clean and well kept except pool. There were people (not guests) who were being allowed to give swimming lessons to children (not guests) in the community. Their parents were in the pool area with coats and boots on. It was dirty and awkward. My family was not able to enjoy the pool due to this"

"Great hotel with beautiful outdoor patio, indoor pool (works until 11 p.m.) and rooms with balconies. By the way, they don't provide free breakfast (if you wish you can order online or walk to Bolla market ( a few steps away and walkable) Have a bar at the lobby, works until 10 pm"

"I wish I can give zero star. The employees knew that there were a particular room that is problematic: when you get out of the room, the chain lock will lock the door from inside, and then the guests would be locked out with all their belongs inside. That is what happened to me, and I bet the guests around that room were really disturbed by the hotel attempting to open it. Even they were aware that that room was an issue, becuase the front desk agent said: "this room again? we were told not to rent this one out." Still, they rent the room out. What is worst is the attitude: The manager refuses to apologize even it is all their fault; the front desk refused to be helpful, asked us to wait for the manager to come at 11 am while my flight is at 4 pm. WILL NEVER COME TO THIS HOTEL AGAIN. Response to their comments: you can even feel that they don’t care their customers at all. All I need is an apology for locking me out."

"My boyfriend and I stayed at this location after a wedding Saturday night. We arrived a little after 11pm, and were told we couldn't check in because their system was down. So we, among all of the other guests arriving that night, sat in the lobby for 2 hours. There were no updates or any kind of communication about what was going on from the staff, so eventually I went up there to see if there was an eta on fixing the situation, and I was told we would need to leave and find a new place to stay. At this point, it's 1:30am, we live over an hour away, I was running on 3 hours of sleep and had driven 7 hours down from Toronto, and my boyfriend and I had been drinking since we were at a wedding- driving home in that state or finding a new place to stay was less than ideal. Oh, and I had also gotten a flat tire in the parking lot of the venue somehow. My boyfriend and I then leave, because that's what we were told to do, he's fixing my tire, and then 15 min later we get a call from the groom saying the system was back up and running, so we go back to the hotel. The next morning, we went to go checkout and talk to the front desk about receiving some kind of reimbursement for our stay, but we watched the woman working be nothing but rude and unprofessional to the woman ahead of us who was simply trying to figure out something with her reservation. The woman working kept saying "I don't know what you want from me, I told you you'll have to wait to speak to the manager tomorrow, there's nothing I can do for you, I don't know how many times I have to tell you..." This was the same woman working the evening before who did nothing to make sure the guests waiting in the lobby were taken care of in some capacity. We decided she wasn't the right person to speak to, and would wait until the next day to speak with the manager. The next day comes along, call. said manager, and he was just as rude and unprofessional as his employee. His apologies sounded robotic as if he was reading off of a script, and said the only thing he could do for us was give us SOME money off on our next stay...excuse me sir, but we will never be coming back to stay with you. We aren't unreasonable people. I've worked in retail, at restaurants, and I understand things happen- there's a power outage, systems aren't working- but there's always a plan in place for when things go wrong. I remember multiple times having to take receipt paper and a pen, and put it over a credit card to imprint the info onto. How is it okay to let guests sit in a lobby hours upon hours in the middle of the night, exhausted, and not do anything about it? There are email confirmations..take the client information, a piece of paper, write their info down, and handle it when the system is working. We all know there's a master key, so take the guests into their rooms! Or how about some basic communication from the staff throughout the ordeal, "everyone we apologize so much for this inconvenience. We're working hard to make sure things are back up and running and will update you once we have some more information." Or how about for the people who kept spending money at the bar that was in the lobby while they were waiting "We're going to give you all some complementary drinks while you wait." Literally ANYTHING could have sufficed. I don't know how this hotel is even in business considering the lack of professionalism, poor management, communication, hospitality, back up plans in place, etc. I do have to say, the young gentleman that was also working that evening was very nice, and I felt bad he was having to deal with the situation at hand, I know it's stressful, but he should have gotten more help from his coworker to make sure the guests were looked after while he was working the front desk."