Homewood Suites by Hilton Mahwah

"This was my husband and I first time staying at this place. When we entered through the rear entrance, there were so many black cats at the door. We were startled! When we entered the hotel, we smelled a reek of cat and dog! It was disgusting! When we entered our room we wanted to shower and get comfortable but there was no hot water. We called the front desk and they switched us to another room. The new room had a broken cabinet door hanging from the hinge, and when we cooked our dinner and washed dishes the dam floor in the kitchen was soaked with water. We called the front desk and they told us that there is no maintenance on site. Therefore, they brought us towels to soak up the water. What a mess at this hotel. The bed was comfortable, I must say, but customer service stinked! They were rude each time we called with a problem...very unprofessional! They showed no willingness to correct the issues we had. It seemed to us that they didn't care! We are DIAMOND MEMBERS and should not have encountered/ experienced a Hilton brand hotel! We are never staying there again! The hotel/ motel needs renovating & surveillance cameras around the property!"

"Front desk was very kind and accommodating. Quickly fixed any issues we had with room. Rooms were nice size, beds were soft. Delicious complimentary hot breakfast, lots of choices. Check-in and out smooth. Several food places nearby"

"It was definitely a nice location. I understand that rooms will not be cleaned every day, but upon arrival, the suite floors had not been vacuum. My friend and I had to wipe down tables and toilets (obviously they had not cleaned; the tub even had hair in it!)."

"Stayed 2 nights for a wedding. When I booked the room I requested a crib. When I checked in they said they didn't have any and instead gave me extra blankets. They said you can only request a crib, you can't book them, because it's not guaranteed. We got to the room, and it smelled like cigarette smoke. They didn't clean the room Sunday during he day, or leave new towels. Sunday breakfast was better then Monday morning breakfast. The employees at breakfast were very nice and helpful with my kids"

"The rooms were very spacious and accommodating for the same rate as other smaller rooms in different hotels close by. It was not as clean as I prefer, and there was significant noise from the parking lot through the night that kept me up but overall it was acceptable for a short notice booking. We will stay again next time we are in the area. Thank you for the hospitality."