The Hub Murray Hill, BW Premier Collection

"Honestly, I am not a fan of this particular hotel chain. But the staff is very friendly and accommodating. The hotel was definitely refurbished, but it can use a little help. Everything in the room works, but if you're paying attention, the crown moldings need attention as well as the doors themselves. With that being said, it is a quiet hotel, clean rooms, and the beds are comfortable. My particular room was quite large for a standard hotel, and I slept incredibly. If I have to work in the area again in the future, I will not hesitate to stay at this location."

"I stayed here for my birthday and it was perfect. The hotel fits into the landscape of the area. The rooms are spacious and quiet. Also the staff was very accommodating as my girlfriend did this as a surprise and allowed the room to be slightly decorated. They also have They also have two ev charging stations for Teslas and non Teslas with two plugs each. I was able to charge overnight. While we did not try the restaurant the number of people inside leads me to believe it's a good dining experience. I look forward to visiting again once it gets warmer for the full experience of the restaurant."

"Super friendly staff. Clean allergy free rooms. Linens available on request for the sofa bed. Free parking (a rarity in New Jersey it seems), free continental breakfast (equally rare), and only about a 10 minute walk to the train station. Didn't see any roaches or any other wee beasties. Also, only a 5 minute drive to Smashburger, which, yummo!"

"I don’t normally write reviews but had such a great experience here I had to. This place has been completely remodeled, our room was great, service on point, and honestly a great stay. We were going to stay for one night then move to the city but had such a great experience that we decided to save 300$ and stay here another night. For the price this place was a great experience. BTW most of the photos online are of the old hotel"

"We arrived early from the airport and asked (key word “asked”) to checkin early since we had a wedding luncheon we wanted to change for. The receptionist who was working the morning shift on 9/16 when we arrived was very sour and needless to say horrible at customer service: she told us in no uncertain terms their system was down so we had to leave, yes leave, and come back at 3pm (this was about 11:30am) because she couldn’t even tell what rooms were available or clean. Her not having access was understandable. But did she have to be so rude and callous? Could she have handled this better? You judge. Well, I turned to my husband and said to him we would need to change in the restroom, which I asked to be shown. I’m not sure what it is we said or DID NOT say that made this very unhappy lady suddenly have a room available (the system was still down though because she told us to come back later to provide our credit card info that she’d made us fill out on paper a few minutes ago). Not sure if she could see through walls or our God given intuition kicked in! Either way, we were saved changing in the restroom and dragging our luggage with us to the luncheon. Were we grateful? You bet. But could she have been just a touch kind, probably. She wasn't the only one in need to customer service training! Later in the evening when I called the in-house restaurant to let them know they had given me the wrong dinner order, the manager, who I asked to speak to after the staff member who picked up just had no idea how to deal with this situation, told me the waitress was new and hadn’t been aware they were out of stock of Penne so it was swapped for Spaghetti. When I asked why I hadn’t been given the choice first to change my order or cancel it, THE MANAGER asked what it was I wanted him to do! Yes, you’re right, I needed help picking up my jaw off of the floor!!! He then offered to prepare my original order (remember the main ingredient was out of stock) which I agreed to (I guess someone had run to the store while we were talking despite there being no stores near the hotel!!!!). Anywho, 15min later he (Mr. Manager) brings me quarter cooked penne!!! You would think after all this he’d be hit by some epiphany and waive any charges associated with my order! I guess that would be asking for too much knowing of one’s job! To cap it all, the next day as we were heading out to our function we asked for fresh towels from a different receptionist. I guess he saw no need to bother housekeeping for we none were provided! So how was our stay? At least we didn’t sleep outside in the rain, right?"