Ulta Beauty

"Horrific, badgering customer service. Was harassed about creating an account even though I stated multiple times I didn’t want to (despite being reminded over and over how easy it was - I don’t care, I still don’t want to) - and just wanted to make my purchase. Cashier would not let it go. Almost walked out without my item because it was the most infuriating interaction."

"Ulta is way overpriced IMO, cheaper than Sephora yes, however, you can find most products on Amazon for far less. Another place my niece loves but though so we went and way to crowded yesterday, tourists? People shoving past you, no manners. The security guard was extremely pleasant and welcoming."

"went in to get an all over color and blow out & was in the best hands! i did my hair with saira and received the best treatment. she talked me through every single step she did, made sure i was comfortable from start to finish and was overall such a sweetheart! i will absolutely book with her again!!"

"Went to Ulta when I was in a bind for a special event when my regular stylist was over booked. Nick Taylor was the stylist recommended for an updo and he did not disappoint. I needed a style that would look gorgeous both up and then hold curls and clip-in extensions to be let out late in the day. He understood everything I was trying to achieve and more. The service was top tier and the end results were even better than I hoped. I loved working with Nick so much that i now go back to him on a regular basis. Seriously - ask for Nick Taylor."

"This was my first time coming into Ultra Beauty. I’ve always passed by the store however my daughter was looking for a specific product so we decided to go into the store. Upon entry we were not greeted by any staff. While walking around the store to locate the item were looking for not one sales representative asked if we needed help but they just stared at us. We were only able to get assistance because there was a sales representative in the area where the item, we were searching for was located. She was very helpful and warm as compared to the other representatives that passed us by. The item we wanted was not in stock but the representative did inform us of Store to Door. Store to door is looking on the Ultra website to see if the item is in stock and if it is you can order to your home with free shipping. The checkout was rather quickly we didn’t have to wait in line long. The representative at the register assisted us in placing the sore to door order and we were done. I immediately received an email confirmation of the item and expected delivery date. Overall, I’m not certain if I will shop again at Ultra, they aren’t welcoming in warm as compared to entering other stores such as Sephora. I doubt I will be returning to the store since there is poor customer service. Shipping was really fast which is why I added a star. The package arrived rather quickly we ordered it on a Saturday and it arrived Monday."