JS Beauty Spa

"Went here for my first facial with my girlfriend which we both enjoyed. What I didn’t enjoy was the 7 or 8 attempts during the facial to upsell me additional services I clearly didn’t want. Even going as far as to state that my girlfriend in the other room was opting for the more expensive services as some sort of weird prisoner’s dilemma negotiation tactic. I stood my ground and didn’t accept their offers, which was stressful because half of me was thinking I might have accidentally received a service I didn’t ask for and was going to be charged for it. My girlfriend however ended up being charged $120 more than what my service was, and when we chatted about our experiences we only knew that she got some sort of suction service as well. The rest of the treatment seemed to be identical. To my girlfriends knowledge she signed up for the diamond package and was told it would be about $108 but got charged $168 at the end and wasn’t sure if she had accidentally accepted another one of their upsells by mistake. Also after discussing with my girlfriend after she was told by the person treating her that her skin would be damaged if she didn’t opt for the more expensive package due to some acne, which she believed. Very predatory and exhausting to deal with when you’re essentially captive for an hour. Never going back"

"*Beware of final pricing if buying Groupon* I went in for the Deep Cleansing Facial from Group for $31. There was a lot of upselling involved and the esthetician offered half off for the mask $78. I agreed assuming it meant it would cost half of $78 = $39. At the end I see the total bill as over $200! $31 for the facial, $108 for microbrasion (which I didn’t know was done or an additional fee) plus $78 for the mask which I thought was $39. While my skin is feeling smooth, it was not worth $217. I felt blindsided by the final price. I also didn’t bring enough cash and had to use my credit card with another 3% fee with a final bill of $225. Was coming in hoping this would be my go to facial spot but feeling jipped."

"I came here wanting to find a spot that could be my new regular. Unfortunately while the facial was good the bedside manners of their facialists were beyond lacking & rude. They started by telling me my skin was so bad that the regular deep cleanse facial is NOT appropriate. It was a repeated hard sell to buy they collagen upgrade, which I refused. I am sensitive to heavy chemicals and came just for a pure extraction. I don’t know how they are incentivized but the rudeness of these people was consistent. I was with my sisters and they too were given same script and were forced into some collagen upgrade. It’s really too bad since the space was clean and I would have loved to buy a package and be a regular but their tactics were disgusting and it made the visit not relaxing."

"Really enjoyed my experience yesterday. I came in, they greeted me at the door so I could hand sanitize (and they sprayed the bottoms of my shoes too - love a place that takes hygiene seriously), and I checked in while they got me some water. I was using a Groupon (they asked on the call when I made an appointment — only two hours earlier so very happy they could accommodate a same-day request), they scanned the voucher and let me know it was only good for my first visit — very clear. Then came the fun part. The facial!!! The facial massage was great (Face Gym who?), and the extractions were so thorough. I used to always get facials, and this place is on par with some of the other places I’ve been to in NYC, SF, and LA. They definitely do ask if you want to upgrade (she asked me a few times) but it’s a business, I get it. I just politely said no thank you, and that was that. Very sweet, friendly staff by the way. The Groupon says gratuity and tax aren’t included, but that’s in the fine print and also on a sign at the front desk. Tax was ~$2? And then I tipped 20%+ because I really enjoyed the service. I would definitely recommend!"