IKAL Spa & Face Salon 48 Grand Street, Manhattan, New York,

"I’ve seen Adrianna many times for facials, often at very short notice which I appreciate as a local that lacks planning ability. I think she is super skilled and knowledgeable but you do have to trust her. She told me to come off tretinoin which goes against every everyone tells me but she way totally right! It was making my skin too sensitive and red and I look way more youthful without even the weakest strength. This isn’t the relaxing, customer serving spa experience like others. In true NYC culture she is direct and isn’t going to gas you up with unnecessary validation like ‘wow your skin is sooo beautiful’ or dance around pain infliction if needed or burn some fancy incense but I personally appreciate that. She also isn’t that forthcoming being informative or suggesting better treatments however if you ask she delivers. Her approach is definitely more brazen than other aestheticians but she isn’t trying to form a relationship or sell you stuff, she’s a perfectionist that deeply cares about the work she does and enjoys pleasing people. Her borderline obsessive attitude imo is because she knows her ability and is truly passionate about the work she does; not because she’s trying to squeeze as much money from her clientele she can. She’s a humble star that gives great value compared to others pumping their name. I’ve had some of the best facials and advice from her I’ve ever had and they last a long time with proper skincare."

"Really strange experience with this business. Ultimately, the products they use are good and the environment is good, but the way their view on customer service is incredibly immature, unusual, unfair, and unlike anything I've experienced in NY. I had been coming here for a year now for lash lifts. Then recently found I wasn't able to make an appointment online. I called in and tried, got a call back to explain to me that Adriana had effectively blocked me...as a customer. Which is just really strange and immature considering I never did anything to the business, always tipped well, always arrived on time, consistently had told her how much she had my trust and how nice it was to find my go-to for these treatments here in NY. The last time I had my lashes done here, I was trying to explain a section of my eyelashes that she did that didn't feel natural. It was just one little section I was asking to revisit. Of course, I was being extremely polite and patient. Ultimately it wasn't improving even after a fix, so I accepted it was okay, I'll get used to it, it's not a permanent thing, it's fine, etc. and said thank you. She left to use the restroom (or just hide in it?) before I left the treatment room. I waited a little even after paying to say thank you properly before leaving, but she wasn't coming out so I just left. There was one time before this I asked her to fix something on the lashes after the treatment, and she fixed it perfectly and I was grateful and happy and went on my way. Anyone who has gotten their lashes done knows that it's not always a perfect home run on the first try. So this is just really strange to me to find that she couldn't take feedback even if it was delivered patiently and politely, and it's about something on her customer's body, which they have a right to have feedback about....and so her solution is to block me as a customer and make the poor guy who runs reservations/the front desk explain this to me. It's just frankly weird. But it sounds like we’ll both be happy with me not supporting this business anymore, so worked out for the best."

"Adrianna is amazing!! It’s REALLY hard to find someone you trust with your eyebrows and lashes. I met Adriana in 2021 and she welcomed me with open arms. She is passionate about her work which makes it easy to trust her. If you are looking for someone to give you a place to feel like home and someone to trust with your eyebrows, IKAL is the place to be!!! With Adrianna I trust =)"

"I'm coming back for high quality personalized and exceptionally peaceful service. There are usually at most 3 people at the salon (meaning you typically are the sole customer at your booking time). Small and luxurious space is a much needed escape from daily grind of the city. Additionally, lashes, brows and facial services are competitively priced, some services are significantly more affordable than in other downtown salons. One more thing, which does it for me is the full service options. There is nothing they can't do and staffing is consistent over time. There are very few masters and IKAL hired them."

"IKAL is a mini oasis in the heart of soho. Adriana is one of the best estheticians I’ve had. She pays close attention to your skin needs and tailors her treatments to what’s suitable for you. I’ve been going to see her for years - my skin and brows have never looked better !!"