Hop2.com

"A horrible company to deal with and non-trustworthy in my opinion this company should not be allowed to sell on third party websites like Skyscanner and others. they promised prices and cannot deliver they take your credit card give you a booking number and then tell you the prices are increased a total lie and a deceiving company. I recomend using othere travel companys, Please note they will respond that they will will respond and they never do."

"Specifically what do the following charges cover? 12/27/2023 $2,043.80 12/27/2023 $. 518.00 I understand you’d like to receive another $1,059.00 to do your job and you won’t even guarantee that that will be your final charge. Do you begin to understand how ridiculous your process actually is? Please tell me specifically why you are not honoring any of my original charges, which amount to $2,561.80/2= $1280.90 for the flight to Milan for four passengers. Include specific breakdown You really want me to pay $1280.90 & $1,059.00= $2339.90 to get to Milan on the day before I originally scheduled. A recap, I purchased tickets for September 4th with a 4.5 hour layover on December 27th. On Jan 17th, I received an email from you regarding a schedule change. The layover was highlighted in YELLOW. It had now changed to 1.5 hours, again fine. I accepted that change. On the 18th when I received a confirmation from you where the dates had been changed as well, from Sept. 4/5 to Sept 5/6, I began calling your organization. I have called every day since. Today is January 24th. I can travel Sept 3/4, but not 5/6. It will cause about 1000 additional problems."

"One of the worst travel agencies. My daughter’s return flight who was a minor, was rescheduled, and they never informed us about that. If we did not take immediate steps, on her way back she would have to stay overnight in Germany for over 30 hours. I had to spend the entire weekend to try to fix the issue. No real help, no real solution. Real embarrassment. Never use this agency for your trips. You will never get a refund even if something goes wrong by their fault. I would rate them 0 if I had that option."

"Horrible experience. I booked a trip to Italy with them since Nov 2022 for a trip on March 2023. The flight back got changed from a Friday to a Sunday because American Airlines changed the schedule. Since it was difficult to me to change the day, I called the customer service from HOP2 and they changed the flight with a different airline and the guy mentioned to me that he will booked a flight without giving me any validation on the changes. I trusted them and when I went to the airport that Friday, Iberia didn't had my trip confirmed and HOP2 didn't sent me a ticket number. I contacted them from the airport with my concern and they were NOT diligent at all. Poor quality service. I lost my trip, they wanted me to wait when the airline was closing the doors and I needed to purchase a random trip with Delta for $1,500 direct flight to NY last minute. It's been 4 months and they sent me an email that they can't do nothing and I need to contact the airline because they did what they could. First and last time that I do something with this company and I do NOT RECOMMEND TO BOOK ANYTHING WITH THEM. No customer service, bad communication and at the end no resolution."

"I would have rated 0.5 if it is possible. Hop2 seems to scam money out of customer's pockets. I booked a flight in Dec-2021 using Hop2 for 1390 CAD which I had to cancel because of COVID Restrictions. I was told that I will get a Future Travel Credit (Valid till Sep-2023) with the same airlines after paying 250 CAD towards cancellation charges. Cancellation was a night mare because I got an agent after a struggle of 2-3 hours for cancellation. Now, In Jul-2023, I am trying to book a flight using the credit available. After a war of conversations via emails/chat/twitter, I got a response after 15 days saying that the fare difference would be 649 USD (800 CAD) though the price online is below 1320 CAD. After getting into a call with an agent, changing a travel date has cut down the fare difference to 400 CAD. They say prices shown online are not applicable for using the vouchers which is disgusting Airlines (British Airways in this case) has credited the full cash refunds for the cancellation happened during that time. If I booked directly with the airlines, I would have received full cash refund, saved additional cancellation charges and found a ticket in Jul-2023 for just 750 CAD with Air India. One of the worst mistake I have done in Dec-2021 (booking with Hop2) is costing me around 1300 CAD(1400+250+400=2050 - 750 (Air India ticket price) = 1300 CAD). I hope, at least now, Hop2 tries improve their service."