The Lash Lounge 423 Springfield Avenue, Summit, NJ 07901

"I had a face and brow threading and was disappointed. When I got home and close to a mirror it was obvious that many hairs were missed on the brows which was in addition to the missed facial hair I noticed just touching my face in the car. The brows were not symmetrical either. I thought threading would be a nice replacement for waxing but it was a failure ..at least here. I won't return."

"Read this! I have never really considered getting lashes, but I'm getting married and figured it would make my life easier for the big day. Well I was WRONG. It has made my life easier every day! They look so perfectly natural and pretty. Very odd getting up and having gorgeous lashes when you first look in the mirror. Sabrina was thorough, professional, and so nice. You definitely need to request her! The staff was very welcoming as well. I don't really see or feel the lashes throughout the day which is great because that was one of my worries. Highly recommend!"

"I recently had an unfortunate experience with the lash shop's customer service, and I must say, it left much to be desired. The issues I encountered revolve around their subscription service and the handling of recurring charges, which led to frustration and disappointment. Firstly, I found the customer service representatives to be less than accommodating and, at times, even rude in their interactions. As a valued customer, I believe it is essential to treat all inquiries with respect and attentiveness. Unfortunately, my experience did not reflect this standard, which left me feeling undervalued and unheard. Moreover, my subscription charge continued to recur despite my previous cancellation several months ago. This was a significant inconvenience, as I had taken the necessary steps to halt the service, only to discover the recurring charges persisting. While mistakes can happen, I had hoped for a more proactive approach from the lash shop to rectify the situation promptly. Regrettably, attempting to resolve these "sneaky" charges by reaching out to the lash shop proved unfruitful. The lack of responsiveness and effectiveness in resolving this issue further added to my frustration. After several unsuccessful attempts, I decided to pursue a dispute through my credit card company as an alternative means of seeking resolution. I must emphasize that such experiences can significantly impact a customer's perception of a business. As someone who values quality products and excellent customer service, I had high hopes for the lash shop. It is disheartening to encounter obstacles and a lack of empathy when trying to resolve an issue that was not of my making. In conclusion, while I appreciate the lash shop's product offerings, I cannot overlook the disappointing customer service experience and the recurring subscription charge problem I encountered. As a result, I would advise potential customers to exercise caution and be prepared to navigate these challenges should they choose to subscribe to their services. I hope the lash shop takes this feedback constructively and works towards improving their customer service processes to ensure a more positive and satisfactory experience for all customers."

"I had my brows laminated for the first time with Sabrina. It was such a gentle, relaxing process that I ended up falling asleep. My brows looked great afterwards, and I am looking forward to shortening my “getting ready” routine."

"Victoria is fabulous. I’ve never had someone complete my lashes so quickly and so beautifully. When in a pinch, she can complete a refill in less than 40 minutes restoring my lashes to their original beauty. Highly recommend!"