Mochi Nail,

132 Smith Street, Brooklyn, NY 11201

"I’m a stickler for details and my nail tech nailed it! So meticulously done and welcomed my suggestions. I wish I got her name. Everything is highly hygienic and sanitized, no loud music or TVs and they use many more supplies and tools than most places making it a luxurious, calming experience."

"always love coming here. the gel manicure comes out great and lasts forever. nice massages, too."

"Perfect experience. I had Ling and she took really great attention to detail to make sure my nails were perfect. Also gave a great back massage. They didn’t even try to make me pay in the middle like most salons do. I will be coming back!!"

"Used to come here for years, as well as occasionally bring my mom and my sister. Not anymore. They lost me as a loyal customer after an extremely bad and frustrating experience, and did so little to fix the situation. I booked a 6:00 pm appointment for my mom (reg mani/pedi) and me (gel mani/reg pedi) back in November. Let’s begin with the fact that the person who was doing my nails right of the bat had an off-putting attitude, was rude and short tempered. I tried to ignore that, idk maybe she had a bad day. Anyway, we both finished getting pedicures and moved to the mani stations. I didn’t have nail polish on my nails, so expected to move on fairly quickly with gel manicure. However, something was off and after finishing one hand and drying it, it came off all wrinkly. The master scraped of the gel and proceeded doing that entire hand again (two layers of polish) just to have the same thing happen again. It was drying all wrinkly. At that point my mom already finished her mani and moved on to the drying station. And I was sitting with my bare foot (toenails already dried) but because I was dealing with this nonsense and my hands were busy I couldn’t even put the shoes on. I had a meeting scheduled for 7:30, that I had to move, because now my mani/pedi was taking too long. Honestly at some point I wanted to give up, but I had an early flight the next day and just really wanted to have nice manicure on my vacation. No one offered me a drink (hot tea would be so nice- it was chilly in the salon). Anyway… Finally they figured out that the polish they were using was the problem- too old or something and I had to go through this whole experience again! (My poor left hand had to go through the led lamp three times!) Meanwhile, they completely forgot about my poor mom, who was still sitting there at the drying station and didn’t even help her with putting the shoes on. Sigh! I ended up spending at the salon nearly three hours (for a simple pedi and gel mani (no gel removal). My nails were all sticky and bumpy, but I just couldn’t bare any more time at the salon. My moms nails were not neat and unevenly covered with polish (I could have done a better job tbh). I was so upset, exhausted, cold, and hungry. They offered me 5% off for the inconvenience caused. Lol. I didn’t argue with them, I just wanted to get out of there and never come back. I was very disappointed with the way they handled the situation, the lack of empathy, and care about the comfort of their clients. The nail master wasn’t apologetic at all, more like relieved that this wrinkly gel debacle was over. When she was finishing up the second hand, she was telling me how CND is not a good brand and such thing often happens to polishes of this brand. How does this information help me now? If she made the right decision right away and looked for the new polish, we wouldn’t be there. So unprofessional. I even didn’t know how to reply when she told me that. I really felt down, because I, as I said was a loyal customer who used to go there for years. Now, I’m onto finding a new place where hopefully my business and my loyalty will be more appreciated."

"I loved this place. Friendly clean. Great knowledge on modern trends. My first time there and they made me feel like i had gone there forever. I will definitely come back and refer everyone.My nails came out so beautiful i felt brand new. Everyone is friendly and convenient!!"