Happy Nails & Spa

"This is something I really don't want to ever have to do. But after a week and it settling in more and more what happened to me I felt it was important for me to do this. Maybe the owner Richard will see this and make some changes. I'll start first with the way they handled the unexpected leave of one of their best and most talented nail technicians Annie. They didn't tell anyone. I called and made my appt and they told me Annie was on vacation for a few months. I found this odd b/c the last time I saw her she never mentioned that to me. I said ok and made an appt with someone else. When I got there my nail technician told me Annie quit and they didn't want to tell anyone over the phone. Maybe bc they didn't want people to not come back b/c i was in fact going there b/c of her. I found a new tech I liked and have been going for months. Fast forward to last week. I called on Monday to make an appointment for Wednesday. I asked for Wednesday b/c the rest of the week I was working later. I realized after the fact I never got the text confirmation I always get. Wednesday came around and I left work a little early so I called and I asked if I could come in any early since I was out early if not I'll go home and change first etc. The woman who answered who I have never spoken to before told me I missed my appt it was Tuesday. I said I think that was a mistake b/c I wouldn't have made my appt on Tuesday b/c I work late, she told me I was wrong an started to get agitated with me raising her voice. We went back and forth a few times saying the same thing, then she said " you made mistake and she waited for you and you didn't come, your problem" I was now upset the way she was talking to me so I asked her nicely , "i'm sorry I didn't catch your name?" she said " you don't need to know my name" and hung up on me!! I called back again she answered I asked to speak to Richard the owner and she hung up on me. I called again she answered again, I said I asked to speak to Richard and she hung up again. I called 5 times, then she BLOCKED MY NUMBER! I drove there and I was so mortified b/c I'm sure there were people there listening to this. I walked in and asked to speak to Richard privately, He walked over the the front desk and I started to tell him what happened he said he heard the whole thing. So he heard this and didn't intervene? I told him I have been coming here for 15 years and he said I know you have and said I'm sorry do you want someone else to do your nails now? He said the woman who answered left. I agreed to get my nails done now I wish I hadn't. Some woman I never met or saw did my nails, didn't do a great job, changed the shape of my nails and then when I went to pay I was charged 10$ more then usual for the most simplest design. Richard didn't take anything off of my charge after what his employee just did to me. Not only did he not take anything off but he charged me 10$ more then usual. I have referred dozens of people her, tons of family and I am now leaving this place and will bring my business and anyone I know elsewhere, This was just unacceptable. How can I go back after a women yelled at me, hung up on me 5 times, blocked my number and Richard the owner had to unblock me before I left so I can call and make my next appt, which I will not be doing. Sorry for this long story but I feel its important to share this kind of experience and especially after seeing so many bad reviews, I know it's not just me.( Picture is the mediocre nail design I paid 10$ extra for. as you can see the nails look like I've had them on for weeks it's been 1 day. )"

"My daughter was going to this place for her acrylics, Kim was ok, but once, one of the nails snapped out the very next day. The main guy there fixed it. He put a bulky nail with a totally different color (the nails were salmon and he did a pink nail) he didn’t want to admit he made a mistake, he even said that the color of the nail will change the next day. He was very rude, he charged us to fix and he didn’t want to hear anything. Now we go to the place close by. Very nice service, polite, and better quality nails, same price."

"Not clean. Inexperienced. Unable to translate in English. Very rude . I worked close to the salon a decade ago and it was owned and operated by different people . Tried it because I was in the area… never going back Thus is a photo of next day … improperly applied"

"I'm a new customer to happy nails. I've Been going around 3 or 4 months now. I've believed to have a good relationship with my nail technician Khloe until today. I have gotten my nails done on Thursday my nail broke Saturday morning, I called to let her know I'll be there Monday morning. When she came in she was so dismissive she really wasn't interested in what happened to my nail, she told me I will have to wait, because she doing a full set, I said it's only one nail .she said then some one Elsa can fix it, I couldn't believe she was being so rude. Don't waste your time it's a lot of other salons. Run for the hills."

"I’ve been going to this location for about 6 years. Once I found Sophia, I’ll never go to another salon again. Sophia is professional and talented. She always does my nails how I like them, remembers what I do not like. She can go off of a picture and do the same exact design. If not, she does it better than the pictures. She is the only person I would trust with my nails. I’ve always had a great experience in this establishment"