Macri Isola Catherine Insurance Agency Inc. 593 New York 211, Middletown, NY 10941

"This company has been nothing short from disrespectful and unprofessional. Glad that they record calls so maybe the regional manager can check into this. I couldn’t believe the response I got when I called in with some concerns of my current and renewing policy in place. Marci herself cut me off as I expressed I had concerns and told me she had a call coming in from ANOTHER customer and that she was too busy and started speaking over me so I couldn’t express myself, then had the audacity to get snippy when I told her how unprofessional that was. As if I’m not a paying customer myself. I work within customer care and I was so taken back by the unprofessionalism I experienced and even more shocked to learn that she was indeed the manager when I asked to speak to a higher up. The service I received is disgusting with the amount I pay. A simple explanation would’ve sent me on my way, but to dismiss me? She directed me to contact my insurance directly in which I did who they then partnered me with another local agency who is so sweet and helpful. I hope nobody else experiences this type of treatment. I am 8 months pregnant and left the call shaking from the experience. If I could rate this agency 0 stars I would!"

"I’ve been with this agency for over 14 years, and I don’t live around the area anymore for the past 10 years. So what does that tell you. If you want peace of mind and know who you’re talking to on the other end. Then look no further. you’re welcome."

"Great service whit great buggeds"

"Excellent client services. Takes time to understand situation and gives the appropriate information to you. Thank You"

"I have been with Catherine for about 20 years. She is the best- always working hard to keep my insurance needs up to date and always working to save me money."