BMW of Manhattan Service

"Terrible customer service. Service advisor Tanya is very rude and difficult to work with. Very bad communication and poor updates on car status. BMW needs to give their staff better training on customer operations."

"I love their cars, but they were totally lacking respect hospitality towards me when I went to try to purchase one of their vehicles. I let them know it wasn't a problem in buying the vehicle, yet they acted like i didn't have any funds backing me! I'm backed by billions of dollars!"

"Brought my car in and the young lady wasn't very helpful she was so insistent on bullying me of what I had to do thanks to Robert Salas who I called immediately took care of my delema She also told me fine sit in your car you will be waiting for a long time and threw the paperwork on my dash. As for Robert Salas he went above and beyond and I am very grateful for that I 3 weeks prior had spent 5800.00 fixing my car there was a minor adjustment that needed to be done and he made it happen while waiting . The young lady said it is gonna cost 225.00 you have to leave the car and she just didn't want to hear what I was trying to tell her .very frustrating"

"Managed to sneak us in day of for a tire replacement. Got us on the road for a long weekend within 3 hours (crazy fast given how busy they were and having to deal with insurance) and I couldn’t ask for more professionalism and better service. Sultan and the team made it happen for us. 5 stars."

"Come here at your own peril and pray. Next time, I will drive 2 hours in the opposite direction and/or cross bridges to avoid. Went in for the first routine oil change today, 20 minute wait just to drop the car off at 7:50am. During the oil change they find a nail in my tire and it's leaking air (no air leakage noted in the car on the drive over or day before) that they won't repair as it's a run-flat... next stop tire shop! Before pickup, I get a text my car is ready at the garage a few blocks away, noting it'll be there 30-45 minutes. I show up to the garage 1 hour after the text, the car is not there -- still at the main BMW Service Center. Thankfully very nice service gentlemen drove me back, then I finally got my car, which was not washed (I did not have another 20 minutes for a wash) so there was oil on the car's exterior from handling the hood, plus whoever was driving left some sticky substance all over the control panel. I would have been better off at jiffy lube. Avoid at all costs, go to another BMW dealer, drive to Jersey or Long Island and wait. They do not care about you or your vehicle here."