Planet Honda Service Department 2285 U.S. 22, Union, NJ 07083

"Great service and I only do reviews after repeated visits to insure consistency"

"I was greeted by Mia a car service tech. I was informed it would take 90 minutes for someone to look at car and 90 minutes to repair. I was just here on Tuesday when the tech. Put in the system I needed to bring car back oFriday. The 2024 CRV had a leak. Mia, couldn't locate the info on system. Now 3 hours later with no info from Mia. I walks to her station she tells me she has no info and do I need an Uber. Planet Honda tech in service need customer service Professional Development for these employees service tech. Especially Mia she has an attitude problem and doesn't value customer time or just simply asking questions regarding vehicle. I seek other place to take care of my vehicle needs."

"Don't waste your time coming here, their "appointment" system is a joke. It took over *4 hours* to replace a small plastic piece of door trim on my 2023 Accord, on a weekday, during early afternoon. On the phone call to set up the appointment, I was told it would take *1 hour*. When I arrived to drop my car off, I was told *2 hours*. After over 4 hours had passed, after being told many "it will be done soon" lies throughout the day, the car finally came out of the garage."

"Horrible costumer service. The communication between departments is also very poor. They will sell you a car and once the papers are signed and they have their money they honor nothing! Tried to schedule services the quote one price and then at time of appointment charged a ridiculous amount. Would not recommend purchasing at this dealer nor schedule services here. So disappointed and it’s been multiple occasions. We have bought twice and both times have been dissatisfied! never going back."