Mr. Tire Auto Service Centers 2250 Morris Avenue, Union, NJ 07083

"I went in for a tire patch and rotation. They patch the tire correctly, from the inside, rebalance and mount for a reasonable price. However, it took 2 hours to do the work and they weren't very busy. After the work was done, it took another 30+ minutes for someone to charge me, and I had to go find someone to take care of it. Not at all concerned with customers time."

"I had an appointment that I made online with Amazon and selected this location for installation. I also called and spoke with the stores manager 3 days in advance to confirm. The appointment was set for 7:30am. I arrived 5 mins early and was taken in at 7:30am. I checked in and then another customer came in and was checked in right away without an appointment right after me. (I heard the conversation) The other customers vehicle was pulled in the shop before mine. I found that strange but didn’t say anything. I waited 50 mins. My car still not touched. During that 50 mins I decided to google the tire shop’s reviews. I was shocked what I saw and totally agree with all the negative reviews. When I questioned the store manager he rudely said hold on and was texting someone on his personal cell phone during work hours. Then he walked away to hide in the back shop. When the tech finally came over to get into my car I stopped him to ask if there equipment was capable to install my larger then normal tires. He said he wasn’t sure and would try. I stopped him right away and went to the manager and asked him to cancel the work order and give me the tires I paid for. I didn’t want them to damage my new expensive wheels. He rudely said great idea. He opened the shops door and threw them out of the shop into the parking lot. You are in the customer service business and act like the world is against you. This was my first and last time ever going to Mr Tire in Union. Corporate should really look into this because they are loosing a lot of business and having a manager act like this is dragging the Mr Tire name down. Completely unprofessional and a complete waste of my time. What a great way to start my day. Thanks Mr Tire in Union NJ for a terrible experience."

"Lowest level of service. I called ahead of time, agreed on a price and time, arrived and they told me a different price, after a 30-minute conversation the driver returned the price they promised earlier, it took more than five hours to change the tires on the wheels, the owner says you need to do a wheel alignment, what kind do you have? That's a problem. I said, show me what the problem is, but he could not explain, the owner was not there after that. The worker changed the tires, I see that there is not enough pressure, he does not understand what air pressure is in BAR or PSI. At home I checked the nuts on the wheels, they were not tightened. Terrible service."

"FYI, when someone calls and says they have a flat tire, give them the correct time for the fix. Just called and mentioned I had a flat tire and they said to come in 1 hour. Get to the location, and then stays, I need to wait 1.5 hours. What a joke of a business. I guess it was a cheap fix right?"

"Updated review in 2023: Different manager is awful. My 5 stars are now 1 star because I waited at the front desk 15 minutes and did not have anyone come help me until I called their phone number. Then the manager came out and wasn’t even friendly, like I was asking too much of him for a tire replacement. Never coming back."