Pottery Barn Kids

"One lady in particular was very pushy to make a sale and rushed the decision-making on my daughter's bed set for her first big girl bed. I left with a beautiful bed set, but an ick on their customer service. I'm not shopping with them again."

"Please do not buy anything from this company. It is truly dealing with the devil. I bought a crib in anticipation for my newborn son. My wife liked the look of their cribs so I paid their incredibly outrageous prices. We ended up having a stillbirth, and suffered one of the greatest tragedies a parent could face. Unfortunately I still owed money on the crib, and missed a payment because of the trauma I went through. Pottery Barn Kids did not care that I lost my child. They did not offer me any kind of grace period. Instead they decided to charge me another $600!!!! Every single customer service representative at the company could not help, nor could the care less. The lack of compassion that this company has for children and parents is truly astonishing, especially since they are in the business of making those same people happy. Please boycott this business. We do not need evil companies to thrive in this world."

"I have never felt so uncomfortable shopping somewhere in my life ! I am 37 weeks pregnant and went in with my mother because she wanted to get her first grandchilds nursery set up really nicely as a present. We went in prepared to spend hundreds to thousands of dollars. We asked for help and recommendations two different times both women looked at us and pretty much gave an empty response and continued to ignore us completely while staring at us from a distance! We then saw a moon lamp we loved and asked how much it was and if they had any in stock and the women completely dismissed us as if she thought " well you can't afford it" when trust me we went there to spend money. Left with nothing because of how uncomfortable they made me feel!"

"Always a pleasure shopping at this store! At my last visit, the staff went out of their way to help me select a gift for my nephew. They even provided stylish gift wrap too! Thank you again, I'll be back to shop soon!"

"This past Memorial Day weekend I had an excellent experience at this PBK! the night before Memorial Day my daughter's bed broke, so early Monday morning I rushed into PBK & spoke with the general manager, Jen. She was absolutely wonderful & helped me order 2 new beds which she thought would take at least a week....they were delivered & set up 3 days later! She also helped me pick out lots of great bedding and was all around a pleasure. She even helped me get a large & heavy mattress into my car. Thanks for everything! I won't be shopping for my kids' furniture anywhere else."