AAA Freehold Car Care Insurance Travel Center

"incompetent techs. don’t know how to use wheel alignment machine. had reschedule to go to AAA in East Brunswick to get alignment done. waste of time here"

"Came in to replace 4 new tires for my Tesla MYLR. Appointment setup ahead of time. Good, courtesy, friendly team. With Tesla, don't forget to bring your pot for lifting. This will be my mechanic place now."

"I've been a Triple A member for many years and am very happy with their service, but today was the first time I used their car care center. Had an appointment for an oil change and general checkup at 9AM. They said to come back 10:45. I did. The car hadn't been attended to at all! The service manager said that another car had somehow been taken before mine, they were backed up, yada yada but no valid excuse. They then took all of 20 minutes to change the oil and rotate the tires. I complained and received about $25 off my bill, which I appreciated, but this treatment was INEXCUSABLE! I won't be coming here for car service again."

"I did not come here for repairs, so this review does not cover that. I came in for an international driving permit. The associate was extremely helpful and got my permit and photo done quickly and efficiently. It was my first "in person" interaction with AAA, and it was a pleasant experience."

"I would like to provide an update. Jillian from AAA reached out to me and was very apologetic for the challenges. She told me that since they were fairly new they chose a brake pad manufacturer that they have since stop using. She sent me a payment to cover my additional brake charges which made me feel much better about the whole situation. A very good gesture on AAA's part to make this right. I will try them again in the future and follow up with the next experience. Thank you Jillian!. ------------------------------------------------------------------------------------------------------ I took my Daughters 2012 Chevy Cruze to the Freehold, NJ AAA on July 5th, 2019 as the brakes needed replacement. Of course they upsold and overcharged for the rotors and say they used ceramic brake pads and upsold to replace the brake fluid which I agreed to do. After $567 of charges to replace the front brakes only, the car was throwing black brake dust for months covering the rims. I brought the car back about two months later saying the brakes were making a crunching noise and throwing dust and squeaking like crazy. They looked at the brakes and said everything was fine. Less than a year later, the brakes sounded worse than ever. The car had an issue with it's EVAP line and I took to another Service Center having no faith in AAA based on a recommendation from a friend. I asked them to check the brakes and and they showed me one brake pad was worn to the metal and the rotor was destroyed! The other three pads were worn down as well so I had them replace and paid an additional $360.00 (See pictures). Less than a year and 17,000 miles for new rotors and pads is unimaginable. I was appalled at the fact that AAA put my daughter's life at risk. I'm not even sure the pads were replaced! I went back to AAA and the Service Person said because I had the rotors and brakes replaced at the other service center they had to submit a request to corporate which I understood but would be crazy to drive the car from Keyport, NJ to Freehold and put myself at risk with these brakes in order for them to fix. The Service Manager also tried to convince me a caliper might have been frozen and that could have caused the problem. My response was, when you replaced the brakes and the brake fluid wouldn't you check for a stuck caliper???? Also the pads were worn on both sides including the one that was down to metal (see pictures attached). It's almost as if they felt I was trying to scam them. This was on 6/12/20. She told me the Manager Jill would contact me and they took the rotors and pads to submit to corporate."