NAPA Auto Parts - Brice's Auto Supply

"Don’t bother calling or going here. They have too much attitude and aren’t customer friendly."

"Been shopping here for years . Family run store. They are knowledgeable and always helpful to me."

"I can not emphasize enough how nasty this guy Bill is. 3 stars is way to high a rating for this store based on his attitude. I bought some rotors on the napa site to pickup at his store which gives me 20% off. What a lecture I received how he loses money with my discount. I asked for a part # for rotors for my other car and he refused to give it to me. He said it's your job to figure out what you need when you order online. It's time to retire and let someone else run the business or shut it down. I love napa parts but don't go to this location to get them. I don't need one of Napa's generic responses. Find a way to stop this guy from treating customers this way. It's on you."

"Absolutely one of the worst customer service experiences I have ever dealt with. Went to this location due to their close location and my preference for certain NAPA brand parts. Dealt with the owner Bill and I can say the word rude does not even begin to describe his demeanor and attitude. After dealing with him, I immediately contacted Napa customer service who recommended a different location that could me resolve the issues I was having, which they did immediately and without question. I would never give this location any future business, and I recommend anyone out there who values any kind of decency or customer service do the same."

"This place is the worst possible option for buying auto parts. Hands down. I used to "have" to go to Brice's when I was in a pinch because there were no other options around. Advance Auto Parts opened up 2 minutes away and I have gladly started bringing my business there. Brice's was bad for the following reasons: 1. The staff couldn't be less helpful. They are generally unfriendly and uninterested bunch. If you ask a question, they either act like they are being bothered or they take the opportunity to try to throw shade at you. 2. They do not adhere to the already limited store hours. I would show up 10 to 15 minutes before closing to have act as though I was holding them up from something. Show up any less than 10 minutes before closing and best of luck to you. Don't be surprised if the door is locked. 3. The return policy is garbage. While it is clearly posted, it is still a garbage policy. Consider: You can go to other retailers and get better prices on many of the items with a more customer friendly return policy. I live literally three blocks from this location. I could theoretically stop in at Brice's on my way home from work. I choose to go out of my way to NOT purchase from them. I visited another NAPA Auto Parts location today and it reminded me just how bad Brice's really is. I brought it up to the store clerk because the whole crew at this other location was really friendly and helpful. I thanked them for being so helpful and mentioned my experiences at Brice's. He told me that he hears it all of the time. That farmers from the Freehold area regularly drive down to his location just to avoid the attitude and poor service."