Jack’s Stir Brew Coffee

"I waited a week to see if I was still bothered by my experience(s) here at the Tribeca location inside The Roxy, and I am. The black girl with the grey newsboy cap that was working the two mornings I visited last week, has a horrendous attitude. The first day I visited, I figured she was just overwhelmed because it was busy, but the second day was completely unacceptable, as I was the only person there. It seemed as though that if you ask for anything aside from a simple black coffee, she flies off the handle. During my first visit, the double shot poured over my iced latte melted the ice by the time I left (60 seconds), leaving me with a watered down drink that I did not enjoy. So the second day, I asked for my ice in a separate cup, and to otherwise make my latte as you normally would (this was to give the espresso a few minutes to cool down before pouring it over ice myself). She replied with "I'm not understanding your drink", and she huffed and rolled her eyes. I said "make it as you normally would, just with the ice in a separate cup." Her: "Why don't you just ask for ice on the side!?" ...Me: "???" I'm so confused as to why she was playing semantics with me, also thinking to myself that an iced latte with ice on the side IS NOT the same as "please put my ice in a separate cup to allow the espresso to cool down." She proceeded to say "No one has ever asked me for this before, I just don't understand." So I explained what happened the day prior and why I wanted my ice separate, as HOT ESPRESSO on COLD ICE = melted. She continued to huff about it in front of another customer who walked in, making me feel like I was asking her for the world and like she was doing me the biggest favor. I was fuming before I even left yet I still managed to tell her thank you, WHERE I WAS THEN COMPLETELY IGNORED. That was the cherry on top for me. Had I not had somewhere to be, I 100% would've given her the drink back and asked for a refund - that's how nasty and miserable she was. I highly suggest getting rid of this lady. I'm almost certain that the other negative reviews are also in relation to her. All that to say, the unnecessary humiliation just isn't worth it. I will never be revisiting this location again, and my experience with this grumpy, miserable woman paints a bad picture of the company as a whole, for employing someone as such. 0/10."

"The Mountie is really gooooood. Some of the best coffee I’ve found in the city if you like sweet drinks. The cold brew is really great too. The employees here are the BEST and they’re always so so fast. Plenty of seating here and in the bar/lobby areas."

"Cute little coffee shop with the standard upcharge for non-dairy milk (almond & oat for $.85) but with a selection of vegan treats. Not “all-vegan” bakery, but three fresh pastries including a gluten free fudge cake, cookies, and banana walnut muffin. They also have oatmeal, other packaged snacks & coconut yogurt in the cold case by the door that are vegan. Bathrooms available in the Roxy hotel/cinema area & free Wi-Fi. You have to “sign in” with email and access code for the Wi-Fi. Ask the barista or server for the code Coffee was fine - I’m a decaf girl, and it tasted a bit burnt in my latte but I’ve found that’s not abnormal for decaf."

"A beautiful coffee shop serving delicious pastries and great iced coffee. My barista was pleasant and made my coffee just how I like it. I would love to come back soon !"

"I was really pleased with the location and the coffee. I also love that they had vegan treats, which I enjoyed. The staff was really nice and it didn’t take long. Outdoor area is great, even set up with places to plug in for tech which is very nice! This is apart of the Roxy hotel and bathrooms are located inside, downstairs. Really cool hotel, dark lighting but clean and quiet."