Self Edge New York

"I recently made a purchase that shipped in two separate packages. One arrived on time, the other was delayed and eventually never showed up. USPS said the package was delivered. I contacted Self Edge and though the package was insured they said it was my responsibility to file a claim with USPS. They offered a credit for 50% of the value. I filed the claim with USPS, but due to “lack of evidence” the claim was dismissed. Again the package was stolen, so my word versus theirs. I filed for a charge back to recoup my loss. At this point I was told I am banned from ever shopping with them again. The fact that they took a “not my problem” approach and offered no assistance despite my multiple communications with them is absolutely unacceptable."

"I came to pick up a pair of jeans I'd gotten repaired and their door buzzer didn't work, so I tried to open the door. Instead of just saying hi when I got in, the employee berated me and had a weird vibe. Great repair but ordering online from other stores is better for the brands they have."

"Typical boutique shop with rude, condescending, and unhelpful staff. Pretty shocking that Iron Heart would even have some of their stock in a place run by these types of people. Went in planning to purchase 3 new pairs of Iron Heart denim, and purposely left with nothing because the staff was so obviously annoyed with someone (me) trying on denim. Order from Iron Heart directly and they will treat you like a human. Do not give your money to this place or waste your time stopping by."

"Great shop experience every time. I’ve been here multiple times to try on new jeans. Every time I come back, I always get really helpful tips and advice from Shawn. The staffs are very patient and not trying to push you into purchasing quick at all. Their denim selection is so wide, especially all the Iron Heart lines. Love this spot over Standard & Strange or Blue in Green."

"This is literally the most amazing destination to go to score high-end Japanese denim and menswear on the entire East Coast. It's a Mecca for denimheads. I came to Self Edge to try on several Iron Heart type 3 jackets, and came away with the beautiful IHJ-82, indigo dyed corduroy type 3. Besides the beautiful wood accents and antique Persian rug on the floor, the store is no-frills and all about the merchandise. For a Japanese denim enthusiast, this place is like heaven. A must-see place. I was able to check out so many different jackets and different pieces (in different weights of denim) today, something you can never achieve shopping online. I am as white trash as it gets and I didn't find the staff to be upity or elitist in any way. And I think the other negative reviews are ignorant of what this store is selling. The store does not set the prices of the items here... the companies that make the pieces do. There is a reason the stuff here is expensive, it is made by ultra-skilled craftspeople in Japan on antique pre-WW2 looms and sewing machines. They are not mass-produced in sweat shops in 3rd-world counties and are very limited in production. There are typically fewer than 100 pieces of a particular garment in THE ENTIRE WORLD. And then, these pieces here are skillfully curated by, the Japanese raw denim expert and icon Kiya Babzani. I highly recommend a trip here if you are looking for a new pair of jeans... finding the right fit can be tricky and often the sizes are very different than American brands. I recommend looking at their website first and bring your favorite best fitting pair of jeans with you so they can be measured and compared to what is in the store. I had such an excellent time here today and I love my new jacket! Thanks so very much! Edit: also no place that does denim alterations or repair will accept unwashed jeans to be hemmed or repaired. They must be machine washed. So all the negative reviews about their policy in that regard are unfair."