Prestige Toyota Service Center 1096 New Jersey 17, Ramsey, NJ 07446

"Brent was extremely helpful in our purchase of a used car. He was friendly, easy to work with, and low pressure. We were able to complete the test drive and paperwork quickly. Highly recommend."

"Had to bring my car in for a 'Customer Support Program' . Not a recall , but a condition that they agree to rectify. The process couldn't have gone smoother . They kept me advised on progress , and took care of all the issues. Even gave me a loner car while they had mine. Kudos to Wayne Schneider for guiding us through the entire time, and making all the arrangements. Extremely happy with the service department !"

"PHOTOS BELOW....We could have been seriously injured and my vehicle destroyed by the incompetence of the service manager's staff. I brought my Toyota FJ Cruiser to Prestige service to have replacement OEM rims installed. Right after leaving the service center my steering wheel was shaking significantly. I called the service center and they said it's probably from rotating the tires. I decided to check the tire pressure(should be 55psi for highway driving). The pressures were all different and very low, 22psi-24psi-26psi-26 psi. I filled the tires and the shaking was minimal but still present. I figured the tires need to wear in due to the rotation. A few months later I was on the highway with my girlfriend traveling 65MPH. I took an exit and heard a loud crunch/banging sound. Luckily I was only going 10-15mph on the ramp. I got out and to my shock 4 out of the 6 lugs on the front passenger wheel were gone. The wheel was severely tilted. After jacking up the vehicle I noticed 4 of the wheel hub studs sheered off. The vehicle was inoperable. I paid $253.00 to have the vehicle towed to my residence. I immediately called Prestige and left a message for Tom the service manager stating that I have a serious issue I need to discuss. I called again for the next two days. It took Tom 2-1/2 days just to call me back. I explained the issue to Tom. His response was "yeah someone tried to steal your wheel". I said that's ridiculous. I park next to a police station under constant CCTV surveillance. No one would steal a $175 truck wheel when there's all high end vehicles in the lot. I said my other vehicle's wheels are $1,000 a piece and they have never been touched. Tom's response was "I'm not doing anything for you, it's not my problem, there's nothing I can do". He said there's no way those lugs were loose. The conversation went back and fourth for several minutes. I said the number one cause of studs sheering off is due to loose lugs. Tom then admitted he's seen vehicles where the lugs weren't tightened and they fell off(so this has happened). He said but it happens after a few miles. I said not if they lugs are snug but not fully tightened. Then it's very possible to lose a lug here and there overtime or for them to get loose and shear the studs off on a turn(exactly what happened). I said if your tech is too incompetent to even put the correct air pressure how is it so far fetched to say he forgot to tighten the lugs? He said maybe you don't know how to read the pressure gauge. At this point I knew the type of manager I was dealing with. The techs incompetence is a direct reflection of Tom's failed leadership and work ethic. Tom offered no apology, was rude, disrespectful, and offered no solution. He also tried to blame it on some other mechanic shop that must have done something but Prestige was the last shop I visited. I told Tom he should be ashamed and he's a terrible manager. He then hung up on me. After this lovely phone call ended I checked all the wheels. Every single wheel had loose lugs. I had tighten the lugs a minimum of TWO or more full revolutions to correctly tighten them. There were also missing tire weights or did someone want to steal those too??? No wonder my steering wheel was shaking. Tech also didn't remove the stickers from the tire bead and they are stuck in between the wheel. I called Prestige back and spoke to a sales manager. I explained the issue. This manager immediately said I'm sorry this happened to you, offered a discount of service, and sounded concerned. I said "just tell all the techs what happened so no other person will ever have to deal with this, we could have been seriously injured". Several years ago I had an issue with Prestige when it was in the old location. I went in for an oil charge/tire rotation and they tried to charge me over $900 for items I didn't ask for(new wipers, flushing coolant, flushing other fluids, etc). They tried this again a few months later so I stopped going. I decided to give the new shop a chance but this service manager is even worse. Terrible experience."

"Outstanding experience bringing my vehicle for service today. I was checked in quickly and courteously, felt welcomed right off the bat. My advisor Javier was professional, knowledgeable, friendly and efficient. Waiting area was comfortable and service was completed right on time. The video sent from the technician Dana was awesome! He visually showed me and narrated the work that was completed, and all the points checked during the inspection, right from the comfort of the waiting room. I’ve been a Toyota owner for about 20 years and have been to many different dealerships around the country, this experience stands out as the best one hands down. Couldn’t have asked for a single thing different."

"I’ve been taking my 2019 Camry to the dealership ever since I purchased it from them. I mainly do the oil changes and tire rotations there because they are price competitively and they know the car very well do it yourself maintenance items I try and do myself like air filter and cabin filter. I did buy tires from them, which seem to be price competitively at the time my service advisor, Javier was very thorough and nice to deal with and they recommended changing my cabin air filter, cleaning my evaporator, which I believe is located near or under my cabin air filter and wanted to change my brake fluid and bleed my brakes. The oil change tire rotation went without any issues. It was partially cloudy, and it rained in the morning so they did not wash the car like they usually do for free. I waited at the dealership and enjoyed water and a pleasant atmosphere. At the end I paid for my oil change and tire rotation, went home and changed out my cabin air filter, which took me less than five minutes since I had already purchased them online."