Piece-A-Cake 177 New Dorp Lane, Staten Island, NY 10306

"Extremely disappointed in my experience here. I had high hopes after seeing reviews and picking this bakery to order my daughters smash cake from here. I ask for a 7 inch vanilla cake with light pink icing, raspberries around the borders, white chocolate drizzle and gold dust all over, big gold “1” on top and write HB on the board. Here is what i got. The cake was not decorated even though I was charged for decor. Not only was the cake bare of decorations but it was also late. I asked for pick up at 12 noon on 12/17. It was not ready until after 1pm. I had a photographer hired and my house decorated for my daughters for birthday smash cake but this cake would be embarrassing to have in pictures. Extremely cheap looking. I told the “cake specialist” this is not what I asked for and it’s extremely late, we won’t make it to the photo shoot. She responded “it’s ONLY missing the border and drizzle and it’s ONLY one hour late.” So this is your customer service?? Justifying all your wrongs instead of making it up to customers? I asked for a refund but she said the order sheet says no refunds - (when I called to place an order I asked for this form and they said there’s no such thing, they just listed the options of cake flavors and fillings and told me to choose from whatever they just verbally listed then email them with what you want. Then pay online or the order will not be submitted). I told her I wanted a refund to resolve this issue and then she said I will not give you a refund and refused to compromise. After a lot of unnecessary arguing she offered store credit. I told her that I will never return here again she said “that’s fine. You don’t have to come back.”"

"Omg I had a cake from here that was so DELICIOUS and FRESH. It was BEAUTIFUL. And let me tell you boy was it heavy….the staff was so amazing, so very nice…I will be going back…"

"A real family bakery with great atmosphere and the food to back it up. Very friendly staff."

"I am disappointed and also very surprised I come here for numerous occasions and it’s always so good fresh and it always comes out beautiful this time around I asked for pull apart cupcakes I don’t know if this establishments never done it or I wasn’t particular so they just threw this together. But this isn’t it it looks like a 5 yr old school project nothing worth paying 50 For and by the time I got home the 3 was scattered throughout the box I fixed it back to take the picture But This is ugly and childish Takes delicious though"

"One of my favorite spots for whatever I'm in the mood for. I can get a delicious breakfast item like their one-eyed jack or something for lunch like their Thanksgiving sandwich. And pickup dessert to take home with me. Their cakes are delicious and affordable at only $25. And that's without ordering ahead. I got a better cake than something I would've got for the same price at stop and shop."