Dunkin',

1000 Palisades Center Dr, West Nyack, NY 10994, United States

"12/17/2023 I bought 3 large coffees, 2 hot that I asked for it with one caramel and they put the amount they wanted, they were very sweet and the ice coffee specified that I wanted it light and they refused to add more cream. If you don't like your job, give other people a chance."

"Waited 15 minutes just for a frozen coffee and on top of that they had the nerve to ask me what I was waiting for. Went to make my “frozen coffee” and the girl came up to me and tells me the cream got bad."

"I didn’t know that this is what a bagel with cream cheese looks like, also every employee has a nasty attitude."

"Awful service! Six people assigned to the small booth in the mall, but only 2 working and four gathered around a phone laughing. Two kiosks are installed in the front of the booth to order from. I wanted to pay cash, but after waiting at the counter for a bit, no one came, so I used to kiosk. I wanted munchkins with a combination of 2 specific flavors. The kiosk had an assorted button, but doesn't let you specify so I assumed you could pick after placing your order like other Dunkin's. The kiosk prompts you to go to the counter to get a receipt and then to the pick up counter. The cashier told me they don't have receipts and to pick up my order on the other side. Another cashier handed me my munchkins and told me you don't get to pick your flavors if you order at the kiosk. I told him I didn't want to use the kiosk but no one was available to help me. He tried to hand me the bag and told me next time I could pick the flavors. I explained I didn't want those and hadn't even touched the bag so they could put them back. He finally gave me the right one. The kiosk asks for your name and assigns you a number, but doesn't give you a receipt. The drinks only have numbers on them and other people were waiting around for drinks and as they came out the cashier didn't say what they were so everyone had to touch all the cups to find theirs. Mine was placed in the mobile order section so I didn't get it right away. Disorganized and not efficient"