Dunkin',

361 New York 59, West Nyack, NY 10994

"This Dunkin’ Donuts has really gone downhill more recently. They’re only as busy as they are because they are open 24hrs and have a drive-thru in a convenient location. Many employees need to be re-trained on how to make drinks correctly and to company recipe, because more times than not- what you order is missing something it’s supposed to have, like drizzle etc, it wasn’t made correctly, or it’s gross. Or maybe you take a sip and get some little specks of spoiled milk in a cold brew you ordered knowing it’s pretty hard to mess up pouring some over a cup of ice, but alas- another drink that went down the drain. I don’t recall this location ever being even close to this consistently disappointing as it has been this summer."

"It appears that management has changed. A lot more young people and some of them have absolutely no patience! They can be pretty rude sometimes. But if you happen to get some of the season professionals, it can be a pleasant experience."

"I've been ordering matcha lattes from Dunkin Donuts for years but will never again go to this location. What I got was a cup full of milk with a slight green tint. The last photo is what they're supposed to look like...and did when I ordered them in the past. If this is the store owner's cost savings scheme I'm not willing to fund it. To my knowledge employees are given strict measurements to use when preparing things so in no way do I blame them. I just expect to receive what I paid for."

"Very busy Dunkin’s location at west nyack Many workers in the store tacking care of orders Drive thru is also busy but lines moving fast Nice and clean inside"

"Fast, friendly service! Their Coffee, donuts, bagels (etc) is always fresh! Although they drive through line is always out onto route 59 they move so fast and there is usually only about a 5-minute wait at the most. I give them a lot of credit they work very hard, thank you for getting most of our mornings started with your delicious coffee we appreciate you."