Best Buy 1280 Lexington Avenue, Manhattan, New York 10028

"Really convenient for in-store pickup (NW exit of the 6 train at 86th Street) and helpful staff. Store is multiple levels with an open and tidy layout."

"Went with a friend to buy a camera. Camera was returned, unopened seven days later. Best Buy charged a 15% restocking fee. They sold the camera again the day it was returned . They won’t give the credit back ! 12 hours of phone calls, going to see the manager, etc. etc. now we have to go to small claims court and file a complaint with the department of consumers affairs. Bad company, bad people. Be very careful what you buy, where you buy it and what you sign….."

"This is a good store for technology shopping. It is spread on two levels with in-store pickup on the first level. The second level contains the computer, TV and other tech items. My one complaint is this store does come across as dirty and in need of a nice cleaning but otherwise the employees are friendly and the store has everything you need."

"Asked a Best Buy employee to help me find a digital copy of Call of Duty MW3 as I am not familiar with games. They handed me a copy and I paid. When I got home I realized I had MW2. Best Buy refused to exchange my MW2 for MW3 even though the employee gave it to me. There was some confusion as the graphic in my photo shows MW3 everywhere but they don't have copies in store. Instead of returning my game, I will instead return my Xbox and purchase both elsewhere"

"DO NOT GO THERE!!! This store is a JOKE. I purchased an over $1,000 vacuum from Dyson there today. When I arrived home and opened the box, I realized that not only it was the wrong vacuum inside the box but the vacuum was also damaged and dirty. I immediately went back to the store to exchange it, they made me wait over 20 mn while they were trying to locate another one, to finally refund me after having me wait for almost half an hour. The store is a mess, so dirty and disorganized. People working there have absolutely NO IDEA what they are doing."