Miele Experience Center Manhattan

"This company has the worst customer service I have ever experienced. They delivered a replacement grinder for a coffee maker that was broken. They told us we had no proof that it arrived broken (we called the day it arrived) and told us to take up our issue with UPS. What a joke. Avoid at all costs."

"Horrible experience with their washer and dryer. The delivery company didn't show up the first time they scheduled and never called. The second time they improperly installed the drainage hose so it leaked out onto the floor. Thankfully I was home or it would have damaged the floors. Also have had major problems with soap drawer and the dryer door. Due I think to the installation. I would avoid Miele and this showroom at all costs."

"I received top notch customer service upon entering the showroom this past summer from Keith Jaroslawski. What an amazing human! He is well informed on the particular products I inquired about, is friendly, and goes above and beyond to ensure quality service. He has made choosing a new washer and dryer a seamless experience. Thank you Keith!"

"These 5 stars are for Keith Jaroslawski only, not for Miele. Service from Miele leaves much to be desired. In fact it was shocking how bad it was! One does not expect that from a supposedly premium brand. As far as I’m concerned, the only saving grace was Keith, at the New York showroom, whom I finally contacted in frustration. He immediately understood my issue and solved my problem."

"Dealing with this brand has been the worst nightmare in terms of any sort of customer service I have ever experienced. Our new construction condominium bought all Miele appliances. Once we moved in, it became obvious that our stove did not work properly. We had technicians come from Miele four times in which they simply could not repair it, and finally agreed to replace the stove, three months ago. It has now been 6 months in our condominium without a working stove, and calling once a week to every two weeks has resulted in simply being stonewalled by their “customer service” and being told Quality Assurance will call me within 72 hours, which has never happened. This same process is continuing even with filing a complaint through the Better Business Bureau, with Miele saying they will deal with me directly and never getting back to me. This company is not worth your time or money."