ZWILLING J.A. Henckels Factory Store 678 Bluebird Court, Woodbury, NY 10917

"Lovely staff. Store has lots of great knife and kitchen items."

"My recent shopping experience here has left me thoroughly disheartened, as I discovered what seems to be a deliberate attempt to cheat customers out of their hard-earned money. I purchased a pasta pot marked with a seemingly generous 40% discount, only to realize later that I had been duped by deceptive practices. The associate initially explained that, due to the item being on clearance, it would only qualify for a 40% discount off the lowest price, not the additional 30% off the entire purchase. This seemed reasonable at the time. However, during checkout, things took a suspicious turn. As the associate scanned the item, it displayed a price of $90. A female associate intervened, instructing a change in price to $129 before applying the 40% discount. I was momentarily distracted, only to realize on my way home that I had been deceived. It's baffling to think that a reputable brand would resort to bypassing the system, inflating the price from $90 to $129, and then offering a discount. The whole purpose of a "CLEARANCE" item becomes null and void if such tactics are employed. Living in NYC, the inconvenience of returning to confront the situation in person is considerable. Trusting a well-known brand, I feel betrayed by this unscrupulous practice. In an ideal scenario, a marked clearance item with a scanned price of $90 should have resulted in a straightforward 30% off, leaving me with a payment of $63 plus tax. Instead, I find myself questioning the integrity of a brand I once trusted. A deeply disappointing experience, to say the least."

"I am a repeated customer of this location and I am really impressed with the customer service especially the store manager - Slyvia. She knows her products well and able to help me find what I was looking for. I did a lot of phone orders due to covid situation and I was always pleased with the streamlined customer service. Slyvia always went above and beyond to help customers. They always have great deals and a lot of options to choose from. The store is always busy but I always get a return call promptly to follow up on my orders. I would highly recommend this store without reserve."

"I came in the store for a return which I called the store in advance before driving for 1.5 hours. The manager i believe her name is (silvi) I may be wrong of her name is completely rude and had no consideration for her employees. Her employee gave me the wrong information over the phone for a return. I will understand he may be new. But this manager did not apologize for his mistake and said he’s new. She told us I will not return it to this store for the reason because “I will lose a sale” someone needs to go there and teach her customer service. You don’t not treat customers like that especially at a high end outlet."

"Great customer service. Went in to look at replacement knives. Christine our sales person was patient and really spent time educating us on the benefits of the various types of knives and how they are constructed. After we felt we understood the differences, we purchased a whole new set of knives which should last us for years. This is a definite stop if you are looking for quality cutlery."