Williamsburg Drug Company - Professional Compounding

"Love this pharmacy was sad to hear they are only doing compounds at Jamestown locations ! But their staff and knowledge is amazing !!!"

"Nicki was very unhappy that I had the audacity to walk in 15 minutes before closing, interrupting her closing out her till. Very curt. Asked my name and birth date, handed me my prescription, said "there you go" and went back to counting her till. Extremely unprofessional."

"Friendly and knowledgeable staff are always enthusiastic to help their customers. Wait time is never an issue. I left a large chain that has a pharmacy inside and I'm never looking back. Getting my covid vaccine was gentle and much easier than getting vaccinated by my PCP because the staff were understanding of my condition and helped me through my fears. As long as I live in the Williamsburg area, Williamsburg Drug Company is where I will go for any pharmaceutical needs."

"Today, I went to Williamsburg Drug at McLaws Circle to get my 2nd COVID-19 booster vaccination and the 1st booster for my son. I checked the website to see when I could go to Williamsburg Drug for the vaccinations. The website said vaccinations hours were until 1:00 that day. We arrived there at 12:34. Catherine, who was lovely, explained to me that they discontinue providing vaccinations at 12:00 but perhaps the other location provided vaccinations until 1:00 since they close at 3:00. I told her that the Williamsburg Drug website said vaccination hours are until 1:00. Catherine was very nice and said they’d go ahead and do the vaccinations for us. I completed the paperwork she gave me and waited a short while. Unfortunately, the pharmacist on duty refused to do the vaccination because he wanted us to wait 15 minutes after he gave us the shots and because the store closed at 1:00, there was no time to do that. It was 12:40 when Catherine told me what the pharmacist said. She apologized and said he was not their regular pharmacist. She handed me back my paperwork and suggested I go to the Williamsburg Drug location on Jamestown Rd. Because it was now closer to 1:00, I called the Jamestown Rd. location while en route to them. I spoke to a female staff member and explained what happened. She put me on hold without telling me she was going to do so, then she simply hung up on me. I called back and said I was hung up on and the person said, “I must’ve accidentally hung up”. She remembered why I was calling and said she would ask the pharmacist if I could still come in for the vaccination. It was about 12:52. Lucky for me, the staff member said the pharmacist would do the vaccinations but only until 1:00. I was about a minute away and pulled up at about 12:54. I knew how long it would take me to get to that location as I work a few doors down on Jamestown Rd. When I walked in, the pharmacist on duty was Deb Prosek. I reiterated what happened at the McLaws Circle location. She told me again that the pharmacist at McLaws Circle was a fill-in doctor and sometimes vaccinations can’t be done and that sometimes these things happen. I told her I understood that because I am also in healthcare but that I thought I did everything I was supposed to do in trying to get my vaccinations from them. (I looked up the hours, called before going to the Jamestown Rd. location, etc.) Ms. Prosek said, “I’m sorry you’re upset but it’s not your inalienable right to get a booster whenever you want it.” My response was that “I know now that this is how you provide service and I won’t bother Williamsburg Drug again.” In the end, we did get our booster shots. And Catherine at McLaws Circle was terrific and tried to be accommodating. I have been a healthcare provider for over 20 years. I can’t say I haven’t made mistakes but if/when I do, I do my best to make up for it because I know it is a privilege to participate in the care of my patients. Up until this experience, I have really enjoyed my experiences with Williamsburg Drug. But since I always try hard to stay true to my word, I won’t be a bother to Williamsburg Drug again."