County Waste Chester,

11800 Lewis Road, Chester, VA 23831

"Horrible customer service. 6 calls and 3 hours on hold and can’t get a can delivered. New management closed call centers good luck getting any customer service. I terminated service."

"For a month I've been trying to get trash service. According to my call logs, I have over 6 and half hours of phone calls logged with this company and they still haven't picked up the trash once. My trash can continues to sit out on the street, hot full, smelly, and jealous of the other cans they manage to empty. How this possible?! It's scheduling trash pickup. It's not complicated! They've had no issue taking my payment though. What's the matter with you? Update: After another agonizing 1 hour wait on hold, now totaling 7.5 hours on the phone in a month, I got rid of County Waste and called Choice. Total of 5 minutes on the phone and I was set up!"

"**UPDATE: reached out several times online about missed cans, false promises to pick up next day, multiple calls/ online portal messages for nothing. Why offer 2 cans if your drivers can not count? Switching to Wise Choice after 7 years due to lack of customer service/ paid services not rendered by your company. Not impressed. 2 weeks in a row my cans have been put back in the street instead of the curb. They were left far enough in the street that someone came to my door to complain as my home is located at the entrance to a neighborhood. I called and was placed on hold for 9 minutes to reach dispatchers. The recording continued to say please hold you are caller number one in the que over and over and over. Frustrated with my call experience. Dispatcher has minimal personality."

"Trash day was on Wednesday. They started randomly picking on up on Thursdays for six months straight without notifying me a changed happened. I tried to call could never get through. One Random day they came on a Wednesday and my cans were not on the street. I called and waited over 30 min to speak with someone and asked if they can come back to pick my cans up due to the sudden change from a Thursday pickup back to a random Wednesday and they declined. Escalated to CSR lead, she was very nasty and said we don't have enough people so we can't and you should of had your trash cans on the street on Tuesday. So basically they will come when they want and don't notify you and no accountability for that but pushes back on me the customer for not being prepared for a random Wednesday pickup which was (my normal day) after six months of them picking up on Thursdays. I'm so over them I cant even believe I wasted my time writing this review. This is how exhausting they are. Switched to choice, they matched my rate, two FULL SIZE cans not a can and a half, customer service was nice and quickly answered after 30 seconds and from what I seen, my neighbors who have choice always have their cans picked up on time and at the same time daily. Looking forward to better service with Choice!"

"The driver destroyed my trashcan by ripping the wheels off and running them over. It was an accident. They are usually reliable but trying to get a replacement trash can is not. Do better County Waste. They promise a prompt replacement, but they are either lying or the people doing that service are incompetent. Currently I am stuck with them by neighborhood contract. Next time the contract is up for renewal, guess what I will do?"