Kroger Pharmacy

"Usually friendly and helpful. Never have to wait very long to get my prescriptions."

"Called a prescription in on January 11. Went to pick up on January 14 and was told they are still working on it. I'm not a pharmacist but I am 100% sure it shouldn't take 3 days to count out 31 pills. This krogers has been going down hill since the manager transferred to The one in botetourt. Its dirty, employees are setting on the electric scooters doing nothing and could care less to help customers.... Kroger Co. Should come in and shut this one down....or the health department. Of course the excuse was Covid issues. The new side effect of Covid is stupidity and bad customer service.... Update: So I go back on 1/18 just knowing it would be ready. NOT!!! Had it not been for very nice pharmacist I would have not gotten them back after 7 days. The cashier said they were backed up 6 days and when I told her it had been 7 she refused to help me and walked away. Stood at the opposite end of the pharmacy with her hands crossed calling me an ***hole and several other names I couldn't make out. If they are taking this long to fill prescriptions, they could kill somebody and end up with a huge lawsuit!!!!! Luckily, mine was one just for diabetes, no big deal, right?"

"Stood in line for 20 minutes and still don’t have my medicine. I saw 3 people in the back and one working the register no one in the back offered to help the girl at the register she had been helping the same lady forever. I had waited in line so long getting irritated for waiting I go check out come back wait and line and the same lady is being helped so I wait again and see that we are getting no where after waiting again I leave. Made eye contact with several employees that didn’t offer any help. I simply need to pick up a prescription."

"This pharmacy is closet to my home but I will likely not return. I have gone to fill a prescription there on numerous occasions and there was not sufficient supply to fill it but full price is still charged. I will then check in Salem and magically they always have enough to fill it! Very disappointing."

"I have been using this Kroger Pharmacy since moving to Roanoke and it has been the worst kroger pharmacy that I have worked with (3rd so far after several moves). It has taken a week on several occasions for them to get a medication in stock that I have needed. I have had to use other local Kroger Pharmacies to fill prescriptions that they either have stopped carrying (i.e. my birth control that they stopped carrying within the last two months) or do not keep enough in stock. Rather than pulling stock from area pharmacies to make things easier for the customer, they send the customer on a chance around town to find what they need. I have now had medications filled from 3 different Krogers around town due to this issue. If they don't have a medication in stock, they do not notify me, instead I just do not hear from the pharmacy at all until I inquire why it was not refilled by the estimated time. After doing my best to make this work because of the convenient location, I am pulling my prescriptions and taking them to Walgreens where they will overnight the medications that I need so that I never have to go without important medications."