Region Ten Community Services Board 800 Preston Avenue, Charlottesville, VA 22903

"No-one ought to hand out free Narcan on May 9th to be misused by indigent since that's not everyone's problem and they can harm each other. This place is a laughing stock and danger to everyone. Region ten joins ranks of deranged in need of reprimand."

"I had high hopes, that my son could get some help with counseling services through region 10. The first session was horrible. the counselor tried to explain the human brain to my son. The second session was worse. The third session also did nothing to help, and the fourth session resulted in my son making up a situation where I hit him with a bat. (that never happened, we don’t even own a bat). The counselor did not speak with me, or ask about the story that my son told. She just contacted CPS, alleging that I hit my son with a bat. If you’re looking for a Quality child counseling, I would not recommend region 10."

"S/o to the magical unicorn that fits into this 12-session model. My therapist was great, but no one could be expected to "fix this" in 12 weeks. I understand I can get in line again... Also, be prepared for a wait, then a grueling, invasive, and extensive intake process. For intake, I recommend not bringing every trauma out of the box at a time no one can help you work through the triggers. Its basically saying "hey let's go swimming without any lifeguards around"... Potentially reckless based on who is swimming. Great council, friendly reception staff, and multiple scheduling errors and miscommunications with the office manager before getting into my therapist and having a set reoccurring schedule with her."

"I called to schedule a sit down with someone to discuss what services they offered for my family of 4 and short story short...i decided against making the 4 different intake appointments for us because I feel that it is unnecessary, an invasion of privacy, and ineffective to give my and my husband's and my children's information and defects over the phone to someone who may be a trained mental health professional OR NOT. Also, why can't we be dealt with as unit. And from what the 2 people I spoke to eluded to was that they only provided counseling and therapy, in home and out...not what we needed...and if they do provide more, I guess I'll never know. Disappointing interactions and very non-informative."

"Overall, Region Ten has a TON of potential to grow from a diversity standpoint. But where they miss the mark is that although they “talk” about needing more clinicians of color to identify with their population which is about 70% minorities, the people in power contradict themselves. I’m certainly proud of the new director of training, whom I feel has what it takes to turn that part of Region Ten’s history around. Specifically, the PACT team is a prime example of what I mean. As a staff, the environment definitely feels like a family. However, unfortunately the interim program manager has a micro managing problem. You know the type that means well yet can’t help their mindset from being so conditioned by the Region Ten supervising culture. While I indeed have some rewarding moments at that department, my abrupt departure is just another example of how far Region Ten still has to go in properly preparing some of their must crucial positions. For example, you can’t expect a clinician to have a perfectly set schedule with impeccable communication with high-needs clients that have a proven track record of being unpredictable. Oh yeah, and mind you I just had a newborn daughter the previous month. However, balancing that life adjustment along my caseload obviously wasn’t appreciated enough, which in hindsight showed me the manager’s true colors. I’m not going to pretend like I’m perfect, but considering the desperate need for clinicians of color (I expected to be molded more. Obviously, I had to witness that It doesn’t work that way which is why this agency will continue to suffer from high turnover ratios until they revamp some age old approaches they use with employment and training."