SERVPRO of Richmond and SERVPRO of Henrico County

"Overall, great service. I had a rebuilt kitchen. The installation was done within 3 weeks. The communication was superb until I received my bill. I was charged for additional cabinets, that was never discussed with me prior to the installation. Also I mentioned during my installation that the food disposal wasn't installed, and I was informed it was not included in the initial quote. When I reviewed my final bill, I realized I was charged for a food disposal that was never installed and also additional cabinets. The communication seemed to be streamlined until the work was completed. I was firm prior to starting the project that I wanted the kitchen to be completed within my budget, which was communicated text and email. The contractor also sent me a thorough plan with A,,B and C, all within budget. So I was very disappointed that the bill was not as I expected. It took a lot of my time to get the bill corrected, with phone calls, emails, and texts, even when I submitted the proof that the billing was incorrect. The craftsman was very good and I appreciate the finished work. Everything is working and looks stylish."

"Matthew Carter was the consummate professional. He came quickly – on Thanksgiving night, no less – and was friendly, caring, and efficient. He even showed us how to address the problem in the future should it recur. We could not have been more grateful or impressed."

"Servpro did a fantastic job on our HVAC duct cleaning. Highly recommend their services."

"ServPro is very prompt and professional. Brooks was extremely knowledgeable and courteous. They also provide great customer service."

"Technicians arrived in the time frame given. Technicians were very personable and nice. Explained exactly what they would be doing. They vacuumed up everything for the most part. We did find some rags laying around that they forgot and also the cardboard coverings that they put over top of the vents when they took the vents down, were left here in various places throughout the house that we found. They did wash all the vents before they put them back up. Overall, we were very satisfied with the service."