Queenstown Apartments,

3316 Chauncey Place, Brentwood, MD 20712

"I AM EXTREMELY DISAPPOINTED WITH THE RESPONSE TIME WHEN PUTTING A SERVICE REQUEST FOR BEDBUGS. THIS IS THE SECOND TIME I HAVE GOTTEN BEDBUGS IN A YEAR AND JUST AS LAST YEAR, MY CRIES FOR HELP ARE NOT ANSWERED...... WHEN I CALL THE MANAGER THERE IS NEVER A RESPONSE OR A CALL BACK. WHEN I CALL THE LEASING OFFICE THEY TRANSFER ME TO MAINTENANCE WHO IS ALSO NEVER AVAILABLE. WHEN I ATTEMPT TO EMAIL THE LEASING OFFICE IT SAYS ADDRESS NOT FOUND. I LEAVE THE LEASING AGENTS PERSONAL MESSAGES ON THE WEBSITE AND IT GETS IGNORED. WHEN I PLACE SERVICE REQUESTS FOR EXTERMINATORS THEY LEAVE ME IGNORED FOR DAYS AND DAYS ON END. I ASKED FOR FOLLOW UP TREATMENT TO ENSURE THE ISSUE WITH BEDBUGS WOULD BE RESOLVED SINCE I HAD EXPERIENCE WITH BEDBUGS AT THIS LOCATION AND I KNOW THAT MULTIPLE BACK TO BACK TO BACK TREATMENTS WOULD SOLVE THE ISSUE BUT I WAS COMPLETELY IGNORED. NO MATTER HOW AFFORDABLE IT IS TO LIVE HERE IT IS NOT WORTH IT IF THE LANDLORD WILL BE NEGLIGENT TOWARDS YOU WHEN YOU NEED HELP!!!!!!!!!"