Lenox Club Apartments

"I visited Lenox Club for a tour and fell in love with one of the apartments. Dakota was the leasing agent that helped me. He is very knowledgeable about this property and the area. He talked to me about what I was looking for, picked a couple units and showed me exactly what I was looking for. The amenities are nice, parking is available on-site and everyone on the team that I meet is very friendly. By the time my tour was over, I didn’t want to visit any of the other communities I scheduled with. I have visited other communities but Lenox Club is still the only community that I’m seriously considering as my next home."

"There are a lot of water leak around the building. We’ve lost heat and power on multiple occasions. We can’t control when we want to switch on hot and cold air. Also the common area on the 22nd floor is Horrible. It needs new smart TVs (big ones please), up to date cable box, internet so people can comfortably work up there or stream from their laptops on the TVs. For what I pay in rent I was expecting more. Also the constant turn over with front door staff also reduces the ease of picking up packages because a lot of new people don’t know how to properly organize the mail room. The positives about this place is I’ve rarely seen any pests. The maintenance people are nice and service you quickly. Parking deck is a great deal and convenient. It’s in a great location. Also the building feels very safe everyone that lives here are nice."

"I’ve been visiting newer buildings, but the prices are sky high. I decided to visit Lenox Club because the rental rates are better. It’s much nicer inside than the exterior wood gave you believe. Dakota from the leasing team helped me. The amenities are amazing, as were both apartments he showed me. The building has been very well maintained and the apartments have been nicely updated. Combine that with a 24-hour concierge, friendly maintenance and housekeeping teams and you have everything the newer buildings offer but MUCH better pricing. I would definitely rent here."

"I have been living in this building for like 5 months now and so far everything is really good and special mention to sun deck with Beautiful & soothing view of DC."

"1. The account that I shared with a previous roommate should have been closed in August 2023. It remains open and indicating I owe rent for the month despite having an entirely different lease that is paid. While the on-site team remains committed to trying to assist me, I receive radio silence from BMC corporate representatives on this issue. It is December. 2. Unresponsiveness and lack of guidance for the on-site team on how to change the leasing agreement in the first place (i.e., removing roommate from the lease during the renewal process). This became an unnecessarily time consuming and complicated process for me and, I believe, the on-site team. 3. Unresponsiveness to me in seeking confirmation that automated payments were set up following the close-out payments on the account with the previous roommate and payment for November rent (plus late fees) last month. This, in particular, feels like an intentional gap that increased my financial burden. The lack of responsiveness and guidance to her and to myself is unacceptable. I certainly hope BMC Properties management is looking into how this fell apart so badly so that other residents do not experience the same frustration and lack of professional courtesy. It should be noted that any and all positive feelings I have for Lenox Club and BMC Properties as a company are solely due to interactions with the on-site management and leasing teams. Roshone Lyons in particular is exceptional to work with. I am extremely grateful for her attention to detail regarding my lease and resident service at large. She communicated with me weekly during the extended lease renewal process and caught errors in my leasing agreement multiple times that BMC corporate personnel oversaw. She and her team are the only positive experience I've had during the lease renewal and subsequent monthly payment process."