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The Ritz-Carlton, Pentagon City
1250 South Hayes Street, Arlington, Virginia, United States
About the The Ritz-Carlton, Pentagon City
The Ritz-Carlton, Pentagon City is a luxurious lodging institution located at 1250 South Hayes Street in Arlington, Virginia, United States. This elegant hotel offers impeccable service, stunning accommodations, and world-class amenities for guests seeking a truly exceptional experience. With its prime location near the Pentagon and Washington, D.C., The Ritz-Carlton, Pentagon City is the perfect destination for both business and leisure travelers looking for a refined and sophisticated stay.
Photos of The Ritz-Carlton, Pentagon City
1250 S Hayes St, Arlington, VA 22202, United States
Reviews of The Ritz-Carlton, Pentagon City
"do not recommend them at all. They are uncooperative with the customer, and their customer service is very poor. Due to a family emergency, I had to cancel my reservation 10 days before the scheduled arrival and return to my country. I contacted the hotel by phone to refund the reservation amount, and they approved the refund. However, it has now been a month and a half since the cancellation, and the amount has not been refunded. I contact customer service daily, but they ignore me and do not respond to my messages. If you are looking for better customer service and cooperation from the hotel, I recommend choosing another hotel."
"I stayed at the Ritz for 3 nights in December 2023. I left disappointed in the service, and without trust for the staff. As I left the hotel room on my 2nd morning, the room attendant was in the hallway, with a colleague. One attendant asked me if I needed service, and I replied no. My “privacy” door tag was hanging on the door, and I left the floor. When I got to the lobby, I noticed I left something in the room and returned to my floor. As I approached my door, the attendant cart was blocking my door, one of the attendants was on the side of the cart (opposite my room) and the attendant I’d spoken to was coming out of my room. Surprised, but in an hurry, I got the item I left behind and went about my business. Upon my return to the hotel, I reported that the attendant entered my room without authorization to the reception desk. The staff member said it would be reported to the Housekeeping Manager. Upon checkout the next day, I asked for an update from the Housekeeping Manager. The reception desk staff member had no information about it, I repeated the facts and asked for a call with an explanation. 3 days later I received a call from the hotel. The hotel staff person said the “privacy” door tag was on the floor, and when I asked about the conversation I had with the attendant, the hotel reported that the person must not have understood my English. Only 1 of these 3 staff people apologized for the incident. To top it off, breakfast the first morning at the Ritz restaurant gave me food poisoning, after eating fruit and eggs. I will not stay there again, and do not trust this company or their response to the situation."
"The staff certainly lived up to the Ritz-Carlton reputation; they were excellent, polite and most attentive. The food at the in-house restaurant was very good, perhaps a bit pricey. My only complaint is that it is an older building. While the rooms were nice, it was obvious that the remodeling efforts had focused on the the superficial. The plumbing is old as was attested to by the age of the bathroom fixtures and the noises emitting from the aging plumbing whenever water was run into the sink. But, overall, it was a most pleasant stay and I would definitely consider staying there on my next trip."
"I wish that we would have looked at the reviews before we booked. This was recommended to us from a coworker and being a Ritz Carlton we just went ahead and booked, not thinking to look at the reviews. Lesson learned. I would never have stayed here and I have looked at the reviews and seen that the consistently negative reviews all address the same things. This hotel is so old, the bed is so uncomfortable and instead of replacing it, they just threw a few thick mattress toppers on it. The sheets have been washed so many times That they are like a cats scratch post horrible. Even with an expensive upgraded room, you were staying in a regular motel six style room with prettier furnishings. One nice thing is that it does have a nice coffee maker and a big TV, but that is about it. It definitely isn’t luxury, it definitely isn’t Ritz Carlton, and you can tell by the way no one even replies to these negative reviews. We have stayed in so many very nice properties here in DC, this is certainly not one of them nor would we ever stay here again. The only reason I could see people liking it so much is that it is attached to a mall, but we do not come here to go to a mall, so that was not about us for us.."
"We stayed here over the weekend for the Army Ten Miler, it was very nice and convenient. They have a kids check in station where your kids get a check in gift, both my kids loved it. The staff was really nice at check in, we had maddy (I believe that was her name)helping us and she wad great. The rooms were nice and clean. The hotel isn't as luxurious as other Ritz that I have stayed but it was nice and clean like I said and convenient. We had a nice view from the hotel as well. In the morning the walk was quick to the pentagon for the run. When we came back from the run at the entrance of the hotel they had set up a table with fruit, Gatorade, and granola bars which was awesome, wasn't expecting it. They also gave my daughter a scavenger packet which once completed she received additional gifts, and they threw in an additional plush for my 3 year old. Parking is valet, or you can opt for the mall parking which is $20 for 24hr parking. Overall experience was great I would stay here again for next years run."
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