Brown-Carrera Realty LLC

"Decent stay during my time at one of Brown-Carrera's apartments in Leesburg. Maintenance and customer service needs improvement. For the first time in my life, I have never seen a staff give tasks/favors to his tenants so it's more convenient for him to resolve maintenance issues faster rather than relying on contractors. One instance was that I was tasked to leave a note to a neighbor tenant to inform her that she needs to reset the fuse box so parts of the plugs at the unit can work again. I told the staff I don't want to bother my neighbor and I respect her privacy. As a result, the neighbor restarted the fuse box and electric came back again but the staff informed the tenant to write a letter at me mentioning that I can reach out to her anytime in case of electricity problems. One maintenance issue I encountered that wasn't resolved was the exhaust fan. In addition, I was afraid of my safety at 10 Royal St SE. One of the tenants allowed a couple stay in her studio unit and one day, they were arguing very loud to the point the noise can be heard at my unit, the neighboring units, and the external neighbors outside 10 Royal St SE. Police came multiple times to 10 Royal St. Unit A due to neighbors reported of noise problems. Lastly, I was accused by one of Brown-Carrera's staff that I haven't moved out after October but I have provided him documentation that I have already moved out by mentioning to one of his staff my move-out notice. Do better Brown-Carrera."

"I rented a property managed by Brown-Carrera for 3 years in Leesburg, VA. They were hands down the easiest and most pleasant rental/property management company I’ve ever used in 12+ years of renting across the country. Robin and Stuart were always kind, and extremely responsive with any of the (very minor) maintenance requests that needed to be taken care of at the property. Whenever inspections or yearly preventative maintenance needed to be scheduled, plenty of notice was always provided before Brown-Carrera or contractors arrived at the residence. They were not at all intrusive and never micromanaged through the entirety of my time in the home. The rent only increased once in a 3 year period, and it was a very reasonable number. I ended up moving out because I bought a new home, and they congratulated me and thanked me for the time I had spent there. The move out terms are clearly defined in the lease agreement, and solid company references are provided for any work that may need to be done prior to move-out. My full security deposit was returned in less than 30 days. If I ever ended up renting again, I’d run back to Brown-Carrera in a heartbeat."

"We are so happy with Brown Carrera for property management! Robin was so thorough when making our lease for new tenants. She was careful to think of things that were important to both us as owners and our new tenants. She asked lots of questions and was very pleasant when we needed revisions. We look forward to many years with Brown Carrera."

"I hired Brown Carrera to manage my Townhouse in 2018 and I do not have a single regret. Their management services are outstanding. The entire team, including Hallie, Stuart, Terri, Robin, and Nancy, are super responsive and are on top of any property maintenance issues. I personally managed the property for over 10 years prior to hiring them, and I am so happy that I turned the reigns over to their team. It is worth every penny."

"We rented through Brown-Carrera for 1.5 years and do not have a complaint. Wonderful, friendly staff. Our apartment was clean for move-in thanks to professional carpet cleaning required in the lease. Love that! Our experiences before and after have not compared. I definitely recommend them. Staff was readily available, clear communication, detailed lease, and immediate maintenance response (which we only needed once). Both Stuart and Robin were wonderful to work with and we appreciated their professionalism!"