VHS Property Management 101 Duke Street, Culpeper, VA 22701

"I decided to go with this company to manage my rental property. They were so helpful and friendly from the very first initial phone call. Ashley is so supportive, professional and keeps you informed every step of the way. This was indeed a good decision!"

"Hard to even begin describing how bad our experience was with this company so I'll just list some highlights. - First of all, read your lease very carefully before signing it, especially the move-out portion, because a lot of professional services are required that you have to pay for yourself in order to retain your security deposit such as a professional carpet cleaning, gutter cleaning, and dryer cleaning. This is annoying and not required by a lot of other rental companies, but was made far worse due to the fact that we were still charged for carpet cleaning and gutter cleaning even after paying professionals before we moved out. - We were charged for landscaping after move-out even after mowing the lawn, trimming the bushes, weeding, and mulching the backyard. - We were charged $750 for painting a few spots on the walls after move-out which even with brand new paint and labor seems very high (this wasn't the only needlessly high charge we paid for something after move-out). It's worth noting that we also spackled and sanded the walls to make the painting process as easy as possible and expected to be charged a reasonable amount for what we estimated was no more than an hour and a half's worth of painting. - I mistakenly paid a month's rent beyond what was owed because VHS didn't turn off their rent due notification, and when I asked for the money to be refunded to me, VHS REFUSED to refund the money for a month and a half stating that they may need it for damages beyond what our security deposit would cover. This heavily implies to me that they intended to gouge us before they had even properly assessed the "damages" and was scary for me as I could have really used that money back much earlier than I finally received it. - Finally, this is obviously opinion-based, but I believe that my roommate and I were excellent tenants. We always paid the rent on time and treated the property well. We communicated with VHS in a timely manner and didn't ask for much during the year we were there and the 2 years my roommate was there and had a generally positive experience until the very end. I would avoid renting with VHS at all costs and am very disappointed in how we were treated after and during the move-out process. It became clear in the end just how predatory this business is and how they will do anything to gouge their working middle-class tenants who are unable to raise a lawsuit against them."

"I have been an investor since 1991 and have had experiences with many property managers across Virginia. I do not live near any of my properties so I depend on finding good management groups to handle rental business. I had the very good fortune of being introduced to VHS in 2017 when I acquired a property in Culpeper. VHS found a tenant within days of assuming management responsibilities and rented the property for top dollar. I put a priority on maintaining my units in excellent condition. VHS shares that priority and was a very responsive management group when issues of any size needed attention. VHS has developed a cadre of exceptional contractors who can handle any problem very quickly and professionally. A unique and extremely helpful service VHS provides is a very detailed, comprehensive annual property inspection. The report that is created is worth gold to an owner...you know exactly the condition of your property now and what will be coming down the road, allowing me to plan for the resources to get work done at the right time. VHS gave me zero surprises! I sold the house to a family member and have engaged VHS' senior support services through which I know someone is always available to help my family member with coordinating repairs, ongoing maintenance (lawn care, for example) and providing that great annual assessment. I have peace of mind knowing there is someone close by who is responsive and ready to help. VHS is owned and operated by a team of very capable, very knowledgeable, very kind, helpful, nice people who are as good to work with as it gets. I have no reservations at all...in fact, I am quite happy... to recommend Karen Souder and her team, notably Ashley Payne, for all real estate services in and around Culpeper, VA."

"We have leased 2 homes with VHS Property Management over the past 5 years and have had nothing but a positive experience! The homes they offer are reasonably priced, very well taken care of and they are always quick to respond to a repair or concern that might arise. Karen and her team are very polite and knowledgeable. We look forward to using them with all future real estate endeavors!"

"From the moment we connected with VHS Property Management we knew they were the right decision. Karen was extremely approachable and spent time going over ALL of our questions. As new home owners of course we were apprehensive about the process of turning over our home to a property manager. After just one meeting, all worries cast aside, we knew our home was in good hands. Two years into our agreement we are still extremely satisfied and our home has been well-taken care of. VHS and its team are wonderful about communicating information and quick to respond. A great team and a great choice!!!"