Public Storage

"As much as I like their convenience and storing my stuff here. The number one thing that really really gets to me is that there is no email address to contact them. You HAVE to sit on the phone with them via calling or messaging. Very very frustrating and inconvenient."

"This has been the worst experience ever w talking and dealing w the people who answer phones. We made a reservation, received email and told to continue registration. Tried multiple times on phone to complete, and it wouldn't. Was then told to just use the kios. Got to kios, and it wouldn't take the reservation # or phone number. The virtual person on kios couldn't do either, so she did as a new reservation WITHOUT THE ONLINE DISCOUNT and said it would take about 5 days to receive the credit. I called the next day. Even though I was assured it was taken care of. NOT! They will not credit the card, they only credit account. This was not my error! This is how they get and keep your money. Never again!!!! Don't believe what you are told on phone. We were lied to by multiple people."

"I’ve been here since 2019. I have had a late payment every month. I have spent plenty money in this business. It is useless since Tina or anyone is no longer physically present on the property. Every time you need a person, you are given a 72 hour window and you have been available when their employee is available to meet. It’s typically only 30 minute window after they call. It used to be one of the best facilities in the area. All they do is raise the price and lower the service."

"The folks at public storage in Western Branch are awesome. They got me a unit within 15 minutes. And not more than 10 minutes I accidentally broke the key off in the lock. The gentleman who works there went above and beyond to get it out and get the lock back working. Just all around friendly . They were so helpful in a time of need"