The Gallaudet University Hearing and Speech Center

"I am totally disappointed it’s been almost a year, and still have not gotten my hearing aid one excuse after another 1 Doctor went on leave didn't sign form 2 insurance not responding had documented proof claim never filed I have bilateral hearing lost and cancer patient. Now I have to start process over with new provider. Shameful and disrespectful from a prestigious place like Gallaudet"

"Everyone was very nice and professional."

"I had an appointment with dr lancaster. it was horrible. he had two students with him administering my hearing exam that i needed for a veterans affairs disability claim due to hearing loss i sustained during my combat deployment to iraq. i was put in a separate room from lancaster and his students but i could see them through a clear glass window and hear them through the headphones they gave me. i could see them talking behind the window shaking their heads during my exam and it made me feel like i was doing bad during my exam. i didnt receive any feedback and the exam took over an hour. i took several exams and never knew why. at the end dr lancaster tells me there is minor hearing loss and when it came to my speech discrimination test i told him if i didnt hear the word i didnt say anything. i only spoke up when i knew what the word was. dr lancaster proceeded to tell me that he believes that i just didnt understand what i was being told in the speech dicrimination test so he was referring me to take another test that helps me understand what i am told. i interpreted what he said as i am not intelligent enough to understand the simple test that requires only that i repeat the words being told to me in the test IF I CAN HEAR IT!! it was a rude interaction and offensive. lastly and most important, he said that he would get my report of my tests to me the end of that day or latest the begining of the next week. he didnt do either and then i contact his office several times and he still has yet to get back to me so i am filing a formal complaint for his lack of professionalism and for taking my money for services he did not complete. if you are a veteran, i urge you to go elsewhere for your exams. dr lancaster does not care about veterans or about his patients. i should not have gone though all this hardship for a simple test."

"This is not the first time and probably not going to be the last time customer service is bad. They do not return calls or VP calls. What is the point of having a VP number? Secondly, the person handling hearing aid repair or whatnot should be capable of signing better than basic ASL when dealing with signers. I had no choice to use my voice but I could not hear her well as my hearing aids were broken. I think it’s time to seek other repair service elsewhere."

"It was amazing experience with these 2 ladies .khera and Barbara and audiologist Megan .we would never have a nice hearing aid without their help they made it possible.bless them and wish them the best."