Howard University Hospital

"We had the misfortune of having both Neha Sullivan and Oghenetega Esegine assigned to my mother. The first miscreant responded to my question about my mother’s labs by telling me she didn’t know and she didnt memorize them. What a ridiculous vile thing to say to a worried family member. She refused to acknowledge her nasty snarky disgusting behaviour. The Esegine one is barely out of residency and doing an incredibly poor job. She was unkind, crass, cruel and disgusting like her colleague. She refused to come and talk with us for hours. Just an awful individual. I hate that either of these vile disgusting miscreants had any part in my mother’s care"

"The operator Danita is rude and unprofessional. She is a stain on Howard’s name and she needs to be terminated. She doesn’t listen, overtalks you and puts you on hold when she loses patience. She works in a hospital not a call center she needs to be trained. I will be calling the joint commission about my overall experience and what I saw while I was there. This call would have never been placed if Danita wasn’t nasty,"

"I gave birth on 12/20/2023. Many nurses and doctors were nice/ well-rounded, others could have been different. Unfortunately, shift changes were difficult for me because these professionals were not communicating with each other as they are suppose to. My experience was overall bad but I tried to stay positive given the fact that my son was having seizures and no one told me of the episodes until 3 hours after they were happening. I asked what the procedure was from what I believe was the supervising pediatrician at the time, Dr. Wonodi. It was stated (while another professional stood witnessing our conversation) that it was more important to take care of the patient first then notify family. This is understandable if the patient was an adult, this was a newborn and the mother (myself) was only around the corner from the NICU. It was stated that it was so “busy” but that it was an “emergency.” An emergency is enough to notify the parent within a 3 hour period when I’m nearly 15 feet away from the NICU. I also pondered if anyone would have told me if I ever asked to see my baby, timing that the episode “started” 9am, timing that I asked to see my child was 12pm which Dr. Jane was the pediatrician in the NICU at the time. This was heartbreaking that I wasn’t able to see him at first due to being placed on a medicine that causes extreme fatigue, but it was more heartbreaking that my sister could not bring him in due to his condition which I did not know of. Dr. Jane came in stating she wanted to give me an “update,” it’s not an update if I was never notified in the first place. This experience was rough and the NICU should consider better supervision. Next, I was not given directions on how to take care of myself when it pertains to stitches, symptoms to look for pertaining to infection, etc. I was sent home with info on preeclampsia of course because it must’ve been more serious. I also noticed few doctors or nurses walking around with no identification in sight. I actually explained to one nurse about this because I didn’t know how to explain who the doctor was that came in and asked me questions. With this being said, I also thought it was important that no one cared to pick up my items which laid on the counter from the night before I was discharged. (blood work) and these other items in my room given the fact that I believe it’s a HIPPA violation to leave these things around unattended where they can be slipped out of the hospital and into the wrong hands.(pictures to show). I was also bedridden for those days and it’s understandable that the nurses did not want me getting up but who wants to sit in their own blood on top of sheets of disposable paper products AND can’t shower or wash/wipe at all and you’ve been there for two days?(I was not given or offered any depends or sufficient bottoms when I needed them the most) I had to complain which only made me seem ignorant. I think the worst part of this all was the fact that I only wanted to see my son and no one cared of this fact being as though he was being transferred to Childrens Hospital. Instead, I probably portrayed this angry new mom but in turn, I was concerned for the newborn child I just gave birth to and only held for 10 minutes before he was taken from me to go to the “Transitional Unit” which he ended up in the NICU without my knowledge. Thank You to all the nurses and doctors who shared support and care in taking care of myself and my son."

"This hospital is TERRIBLE. My mother recently had eye surgery and they scheduled her for 2:30pm. It's a 30 minute surgery. It took them 13 FREAKING HOURS to get to her REGARDLESS of how much pain she was in. Then on top of that, the African nurse was ENTIRELY rude and aggressive and was rushing my godfather to come get us so she could go home (Like we wanted to be there any longer). Then I had to dress my mother since she apparently wouldn't. Then she has an appointment every month to check on her eyes. If we get here at 11am, we leave at 6pm. They're just awful and rude. Those bathrooms are creepy and filthy as well."

"Here at HUH for the first time for a dermatologist appointment. When I walked in the front door, the man behind the information desk called me over and gave me a sticker/badge to wear inside the hospital. I said it was my first time here and was looking for Suite 4300 to see the dermatologist. He mumbled something under his mask, and I asked him to speak up as I couldn't hear him well. He mumbled again and I had to ask him to speak up a second time. Finally, he spoke loud enough for me to understand I needed to walk to the back of the building and take the rear elevator up to the 4th floor. Once I got to Suite 4300 it wasn't much better, unfortunately. The two ladies behind the check-in counter looked up when I walked in and then looked back down at their paperwork. I walked over and said "Hi! I'm here for my appointment to see.." and was immediately cut off. One of them said, a bit curtly, "We'll be with you in a moment" and went back to her paperwork. I stood there for a few minutes until one of them put her papers aside and asked me for my name and ID. I got checked in pretty quickly after that as I had filled out all my info online ahead of time. I was then brought into the back within a few minutes by the nurse. From that point on, it was smooth sailing with a really great nurse and doctor experience. Solid appointment overall, but the first two interactions I had with the information & check-in staff both felt awkward. It was like I was bothering them by just being there doing what one is supposed to do when they come in for an appointment. First impressions matter, and I think it's important for any hospital to staff those frontline positions with friendly and helpful folks."