Palace Inn & Suites - Newport News/Jefferson Ave

"The pictures you see of this hotel in any of the booking sites are incorrect. The room reeked horribly of smoke despite being "non-smoking". Mattresses did not even fit the box springs, it looked more like full mattresses on queen box springs. Walls were filthy, light didn't work. We walked in and walked right back out and did not stay. I know we would probably not get a refund because of the policy, but you would think with the false advertising of what this hotel actually looks like they would offer some kind of refund. I only wish I had thought to take pictures."

"No phone no towels or wash cloths no toilet paper in the room nice prices"

"Have mercy. Doors have been kicked in. You can literally open the locked door by the door handle. Pillowcases had burn holes in them. Linen was nasty and stained. I booked with a 3rd party company. Decided after being there for an hour to just go stay at a nice hotel. You pay for what you get."

"We didn't stay, wreeked of cigarettes. Mold in tub, a hole someone punched in the wall. Didn't feel safe. The guy at the desk was very kind."