Holiday Inn Roanoke Airport-Conference Ctr, an IHG Hotel 3315 Ordway Drive Northwest, Roanoke, VA 24017

"Haven’t stayed here, but I’ve visited the restaurant/bar a few times. The one thing bringing me back is Stevie, the bartender. She’s amazing! The service is impeccable, and she’s super friendly."

"HORRIBLE SERVICE! We reserved a King Premium room months ago with points. We are Diamond members. At check in we were given 2 queens with a really old bathtub. One bed was shoved against the wall, a couch that really didn’t belong was crammed next to the other bed. There was no desk. The shade was broken so light was shining in the window. We asked to be moved to another room only to be told the football team caused them to be sold out. I asked for a refund of points. We will let management know about this mess. There was no manager on staff at check in. The desk person claimed we didn’t get the room we reserved because the “system” made an error. Would not stay here again!!! Very poor services all around."

"We are Platinum Members with Holiday Inns (we have over 200,000 points) we have traveled cross country a few times. We should have read the reviews first !! Older style room, phone not connected to front desk, no ice bucket, towels were thin and useless. Had kids running in the halls at 11:00 pm so finally I went out and asked them to stop. 11/18/23. When checking out I tried to tell the front desk person and he did not hear me I question as to whether he was deaf or not. I repeated myself directly to his face and then he heard me.....Left a 5 am so didn't have breakfast, WOULD NOT STAY HERE AGAIN. !!!!"

"First time staying here. We had a King room on 5th floor. I was so surprised to see a trundle bed. Great asset if you have kids traveling with you. This was the first time ever seeing one in a room no matter where we have stayed. Room was clean, plenty of hot water and very comfortable bed. I would stay here again."

"Good - Lobby is nice and our room was fine. Bad - No towels. TV did not work. Phone also does not work. So, we had to go to the front desk to ask for maintenance. Ugly - Breakfast was extremely limited. Asking $10 for person seemed hilarious. We had to wait over 30min to get checked-in as they could not find our reservation."