Tru by Hilton Harrisonburg

"this place is a scam, we booked on super getting the room for half of what they were charging and the next morning their general manager did everything she could to get the rest of the funds from me. They claimed we got 70 dollars worth of snacks which we only got 4 drinks and 2 candy bars, then wont return deposit and also charged an additional 80 dollars for no reason. `the gm then called the cops on us claiming we weren't supposed to be there telling the cops we were up all night drinking when I have cancer and cant drink at all. We booked the room for 2 nights.We ended up leaving because who wants to stay in a situation like that and she refuses to refund the money she stole. be very careful booking thru a 3rd party because they will try everything they can to get more money out of you because the rooms rent for a higher price through them than the 3rd party sites. As of now the GM has stolen over 200 dollars from me and refuses to refund any of the money she stole. You are better off not going to this hotel at all, rooms were dirty and smelled funny any way and they claimed it was the previous person they stayed their response to this review is a bold faced lie. there were no "bottles" found in our room. my GF had 1 drink and i cat drink. everything they can to steal from their guests"

"Rooms were nice and clean. Called the front desk about ac not being on couldnt change it. She explained how it works, so we give it a shot, and ac surely didn't and wouldn't come on by morning time it was 78 in the room. Told the guy working the next morning while eating breakfast was not too interested it seemed. We drove 1100 miles that day and was in no mood to fight or get a run around about it. Would not recommend the hotel and will not stay here again."

"Rooms are super small, the fridge is pointless small you can't even fit a Togo container in it not that would be a wise idea since there isn't a microwave in any room. And lord forbid you have to stay and extra day and have pets with you because you will get charged a pet deposit EVERYDAY! This was not my choice to stay due to breakdown and company making reservations for the room. The GM also has the personality of a rock. She lost her smile and exuded annoyance that she was even to be at the front desk with a trainee."

"Read the reviews before I arrived and was a little skeptical. Upon arrival, I was impressed. Very clean and good staff. My room was immaculate and the bathroom was spotless. The only thing that seemed off was the sketchy Windham motel next door that definitely had some undesirable people wandering around. The bad motel next door had no impact on my feeling of security of my stay as I still felt very safe and had a great night sleep."

"First time staying at a Tru by Hilton. Loved it! Very modern feel. They had a pool table and tv in the lobby area. Rooms were clean. The shower was the best shower I’ve ever taken. The shower pressure was just amazing. I think I took 3 showers in 24hours, it was so good. The breakfast was mediocre. I loved the new touch less pancake maker though. Overall great place and look forward to staying at one again."