Value City Furniture

"Ms Jackie has always gone above and beyond to help us. We moved out of state and made a special trip back to Chesapeake just to see Ms Jackie about 2 chairs we wanted. Ms Jackie did not stop looking until she found the chairs at a different location. Ms Jackie was not concerned about the commission she was more concerned about customer satisfaction. Our daughters will be shopping for furniture soon & we will definitely be sending them to see Ms Jackie because we know she will guide them & make sure they will get the best deals. **A valuable asset to the company ** Ronald & Zina Smith"

"The sales representative was extremely helpful in my selection and she was very thorough in explaining all the pertinent information that I needed to know. I'm very happy with my purchase. I've already received lots of compliments about my dining room. Several friends have asked where did I buy such an elegant set and pf course I told them Wayfair."

"Ms. Jackie is so sweet! She sold to me years ago and we remembered each other :) She is the best ever and guaranteed to make you smile/laugh. She is always the same no matter what! My go to person with amazing customer service!!! Ask for her, you won’t regret it."

"I came in looking for a formal dining room after having the dining set in which my beloved father gave my mother before his passing. Even though I’m attached to the dining set and still will not part with it for nothing in the world… I want to make my home furnishings speak for me and not have parents style from 1990s as my own. I met Ms. Jackie since I was referred to her by two (2) of her previous clients as well as Ms. Wright who is also a longtime customer. They raved about her so I just knew I was in the right place. She helped me figure out the style in which I wanted my home to SHINE with. I realized that she truly cared when I made a change in the table last minute and she was able to call around and research for the complete set since it was not in stock. What touched me was when we were closing out and I was leaving Ms. Jackie gave me a personalized card that made my day. The card stated that she is always mindful of who comes first..: that just made my day because she put me 1st. That’s something that as a mother and wife who puts her own family before herself it makes us feel good to be thought about even by a stranger. It’s truly the little things that count and that just floored me to the point where I know this is my FOREVER STORE… because of the level of customer service I received."

"Value City, I have one question for you.. Who do we reward for hiring Ms. Jackie? We recently visited this location and upon entering, we were greeted by the most genuinely gracious and amusing kind hearted lady. She made our visit extremely special and made us very comfortable, which I'm truly grateful for. She honestly had a special gift when it comes down to customer service, we truly didn’t want to leave her. Anyone who’s reading this review, there’s lots of furniture stores but if you want to have an amazing and entertaining experience while you’re spending your money, please go visit Ms. Jackie at Chesapeake square.You’ll love her just as much as we do."