Mattress Outlet of Richmond 8115 West Broad Street, Richmond, VA 23294

"I went in store and purchased two pillow top mattresses. The sales associate was personable and kind. Sorry if I do not recall his name. William delivered my mattresses and gosh, he’s the sweetest person ever. He was personable, but yet professional and courtesy. He also had a great sense of humor and kept me laughing (LOL!) William, Keep being the awesome guy you are. The delivery was awesome!"

"William is such an amazing and friendly, delivery guy. He came to my home twice to deliver my mattresses, up 3 flights of stairs, and by himself. The store personnel were also very friendly and accommodating with my needs. I've purchased 2 mattresses from here, and never any issues. Phenomenal team, great customer service!"

"Im so disappointed and unhappy. I bought a mattress and box spring and frame in January. I told them I wanted a mattress that didn't make noise. They sold me a set and within 2 weeks. I started hearing springs popping in the mattress. I called several times. Finally, they said I could return the mattress, that maybe it was a bad one, that was a fluke. I asked them could it be a not so good mattress and I would upgrade because I didn't want to deal with the noises. I also told them I weigh around 190 and my hubby about 250 and could we be too heavy? Oh no no, this mattress can hold like 1200 lbs. I get the 2nd matress home. Within 30 days, I hear springs popping worse then the first mattress. You didn't even have to be moving and boing. There they go. Then, we were in Corona Virus. I was told we could deal with this after stuff started opening back up. Ive been waiting on a call from a manager for months. Meanwhile, im still paying $33 out of every paycheck since January. I WANT A NEW MATTRESS THAT DOES NOT MAKE NOISE. If I need to trade up, I will. I cant stand this mattress. I wish i never shopped here."

"I had a great experience with Mattress Outlet. I visited the two locations in the Richmond area early in the week, went back over the weekend to purchase, and had my mattress delivered the same day in an hour. Eric and William were exceptional in providing great customer service and a timely delivery."

"I had a whirlwind of a move to Richmond and had to be an adult and purchase my very first mattress set. I needed something relatively inexpensive but comfortable and decided to visit Mattress Outlet of Richmond and see what they had. After testing mattresses, I found one I was happy with and was delighted when I found it it was even cheaper than the price listed and also was able to get a student discount. Tim and the team were very accommodating with my "move-in day delays" and scheduled the delivery around my arrival time. I've slept on my new mattress for two days now and so far, so good! Very happy that I trusted the reviews and checked this place out."