Walgreens,

201 Hanbury Rd E, Chesapeake, VA 23322, United States

"Absolute garbage. Always ongoing lines at the Pharmacy. Automated refill system doesn't send orders to the pharmacy so umyou place the order, wait to pick it up at the time the automated system say then come in and find out they never got the order. Find ANY other pharmacy. The Rite Aid on Cedar takes TRICARE so you don't have to subject yourself to the incompetence at Walgreens"

"If I could rate the staff 5 stars but the company 0, I would, but Google doesn’t make these distinctions. This has got to be the busiest Walgreens on the planet and they have the smallest pharmacy area of any I’ve been too, they are always understaffed and under resourced and I don’t blame a single soul working here, it’s a corporate issue that they need to fix. You cannot get a prescription here without a minimum of a 40 minute wait, ever! Drive thru, inside, 40 minutes or more every single time. Corporate needs to do something to set this crew up to be able to serve their customers faster and more efficiently. It is absolutely asinine how this location is forced to operate. No one should have to wait this long for an order that’s “ready for pick-up”. Fix your system Walgreens corporate!!!! Take better care of the staff here and the hardship you put on them by not providing what they need to operate efficiently!"

"I had been using the Harris Teeter (HT) pharmacy in Hanbury Village in Chesapeake for many years. However, the Kroger Company ended supporting Tricare/Tricare For Life US military Rx drug plans on 01 JAN 2023. I switched to the Walgreen's Pharmacy in Hanbury (across the parking lot) for convenience. I introduced myself to the head pharmacist at Walgreen's and discussed my medications, two high-octane drugs (Controlled Class 2), and that my scripts would arrive monthly from my pain management lady. She said welcome and they'd do their best to take care of me. The first two months went smoothly. As I did for HT, I always called 5 days ahead of the fill dates, as the Rx is written "do not fill before a specific date," to make sure they had my Rx on file. In March, I checked in and they had the script. Then, I have to call in the morning of the fill day and request them to fill it (not automatic). That morning they said they were out-of-stock for my drug. What the . . .? Never in 7 years with HT did they not have my medication in stock, as in a 100% fill rate. I had to call 4 other pharmacies before I could find one that had my meds. Then I had to contact my pain lady to rewrite a new Rx since Class 2 (opioids) scripts are not transferable. I adjusted my 5-day pre-check phone call to include, "do you have my medication in stock?" They usually said yes, and if not, they said they would order it. But, after my pre-check call, if they filled someone else's Rx for that drug, they wouldn't have enough to fill mine. Or the delivery of the re-stock would be past my fill date. For the next 6 months I did the same drill, twice a month, and at least 50% of the time, I was either searching the local pharmacies to fill my script, or doing without. The excuse was, "well, we didn't have enough." Or "someone else was ahead of you. That's just the way it is." I tried using the other pharmacies as my primary, but it didn't make any difference. My pain lady said that happens a lot. For September, I was 2-for-2 getting my Rx's filled at the Walgreen's (Hanbury). In October, when I did my 5-day pre-check call, I told the pharmacist that I appreciated having both Rx's filled in SEP. She said she'd make sure I'd get both scripts filled as written from now on. I found out that she was the new head pharmacist . . . Laureen was the new sheriff in town. Since then, I'm back to a 100% fill rate. Laureen has cured the pain in my neck (and I don't mean that high) from all the extra-curricular phone calls and scrambles of the previous 7 months. I'm sure Walgreen's Pharmacy has hundreds (?) of customers. But their new head pharmacist makes me feel like I'm their only one. A very sincere thanx to her . . . ."

"This is the absolute slowest Walgreens on the planet. The workers move in slow motion - it takes me an hour to get my medications every time. It takes 2 minutes to ask someone their name and birth date and grab their medications. There’s absolutely no reason that everyone should have to wait 30, 45 min, 1 hour every single time in the drive thru."

"Somehow this place keeps getting worse. I've always needed to set aside an hour when visiting this pharmacy because there are rarely enough people working the tills, and I usually get stuck behind a patient who has a problem with their order. But now they've recently switched to having some medications filled offsite and delivered the next day. This makes it impossible to pick my stuff up the same day I put the order in! This is insanity, I now have to make two trips and waste more time tomorrow. Nobody called me and, to frustrate matters, when checking the status of the prescription online, it just says "In Progress" so there's no way to know what's going on unless you want to call and be placed on hold for 15-20 minutes. This is not an indictment of the hourly employees who work there. For the most part, they are fine and do the best they can with the resources they've been given. I realize it was not their decision to implement these changes. But at this point, I have a fairly negative impression of Walgreens as an entity. They're more than happy to sacrifice customer service in favor of reducing overhead. I'm going to be moving my scripts to Harris Teeter next month, and based on the other reviews here I don't think I'll be the only one jumping ship."